{"id":38077,"date":"2024-05-22T18:37:40","date_gmt":"2024-05-22T16:37:40","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=38077"},"modified":"2024-08-20T18:05:05","modified_gmt":"2024-08-20T16:05:05","slug":"my-experience-on-training-digital-skills","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-experience-on-training-digital-skills\/","title":{"rendered":"My experience on training digital skills"},"content":{"rendered":"<p>I guess you&#8217;re familiar with the expression &#8216;<em>continuous learning&#8217;<\/em>. Well, when it comes to Digital Customer Service <strong>conversational skills<\/strong>, that applies both for the trainer and participants. That&#8217;s exactly my first hand experience as a trainer that I&#8217;m going to share in this podcast episode. Especially today, after delivering several training digital skills sessions in a row &#8211; in different formats and channels.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=60135223&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode #34<\/li>\n<li>01:21 Each conversation with the customer is just like gold<\/li>\n<li>02:31\u00a0After 20 sessions in 30 days&#8230;alive and kicking!<\/li>\n<li>03:31 Training digital skills: &#8216;<em>in person<\/em>&#8216; vs. &#8216;<em>online<\/em>&#8216; training sessions<\/li>\n<li>10:25 Why emotional intelligence, personalization, proactivity are super skills<\/li>\n<li>14:01 When customer service agents get emotionally drained\u00a0<\/li>\n<li>17:11 The inner value of time<\/li>\n<li>18:33 The Digital Customer Service training page<\/li>\n<li>19:01 Subscribe to this podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>19:25 Get in touch: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>20:07 Check out all available services on CustomerServiceCulture.com<\/li>\n<li>20:41 My book &#8216;The Power of Digital Conversations&#8217;<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Previous podcast episode: <a href=\"https:\/\/bit.ly\/Pod-EN33\">with AI no more alibis<\/a><\/li>\n<li>Take advantage of the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a><\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Get your front line team up-skilled with my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a>.<\/li>\n<li>Boost your next conference with my <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">3 speaking programs<\/a>.<\/li>\n<li>Did you read &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216; yet?<\/li>\n<\/ol>\n<h2><strong>About your digital skills<\/strong><\/h2>\n<p>Now let&#8217;s talk about how you can <strong>leverage<\/strong> digital conversations. So, if you want to take them to the next level standing out from competitors, ask yourself these two laser-questions:<\/p>\n<ul>\n<li>What are your the next digital customer service goals?<\/li>\n<li>Are your front line agents digitally up-skilled, thus ready to deliver superior experiences?\u00a0<\/li>\n<\/ul>\n<blockquote>\n<p>\ud83d\udc49 Let&#8217;s share our expertise: <a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\">book an informal video conversation with me<\/a>.<\/p>\n<\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><strong>P.S. <\/strong><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Stay in the loop<\/a>.<\/p>\n<p><em>Image credit: Paolo Fabrizio<\/em><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I guess you&#8217;re familiar with the expression &#8216;continuous learning&#8217;. Well, when it comes to Digital Customer Service conversational skills, that applies both for the trainer and participants. That&#8217;s exactly my first hand experience as a trainer that I&#8217;m going to share in this podcast episode. Especially today, after delivering several training digital skills sessions in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38133,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[763],"class_list":["post-38077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My experience on training digital skills - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Continuous learning applies both for trainer and participants. 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