{"id":38308,"date":"2024-07-03T17:27:17","date_gmt":"2024-07-03T15:27:17","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=38308"},"modified":"2024-07-03T17:30:21","modified_gmt":"2024-07-03T15:30:21","slug":"using-ai-during-or-after-the-conversation","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/using-ai-during-or-after-the-conversation\/","title":{"rendered":"Using AI during or after the conversation?"},"content":{"rendered":"<p>Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. In particular, what&#8217;s the ultimate goal? <strong>Who<\/strong> <strong>would benefit<\/strong> from it? Shall we use GenAI during or after the conversation? In this podcast I&#8217;m sharing the results of a laser-focussed survey that I launched a couple of weeks ago, just on these topics: enjoy it and feel free to have your say in the comments.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=60590433&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode <strong>#35\u00a0<\/strong><\/li>\n<li>00:41 Two speaking experiences, different markets, same challenges<\/li>\n<li>01:51 Check out my speaking page and hire me at your next conference<\/li>\n<li>02:41 Three key questions customer service manager ask themselves<\/li>\n<li>03:33 Will you take advantage of AI during or after the conversation?<\/li>\n<li>04:11 The stunning results of my laser-focussed survey<\/li>\n<li>06:11 How to use AI as a &#8216;live coach&#8217; for customer support agents<\/li>\n<li>07:09 AI for quality checks over digital conversations at scale<\/li>\n<li>07:45 GenAI to optimize reports &#8211; and interpretation thereof<\/li>\n<li>08:21 Other examples of using GenAI in customer service<\/li>\n<li>09:51 Are you adapting KPIs to digital channels peculiarities?<\/li>\n<li>11:25 [Recap] the 1 million dollar question for you<\/li>\n<li>12:15 Get in touch: <em>paolo@customerserviceculture.com <\/em><\/li>\n<li>12:39 Check out all available services on CustomerServiceCulture.com<\/li>\n<li>13:31 Get my book &#8216;The Power of Digital Conversations&#8217; on Amazon<\/li>\n<li>14:05 Subscribe to this podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Previous podcast episode: &#8216;<a href=\"https:\/\/bit.ly\/Pod-EN34\">my experience on training digital skills<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Get your front line team up-skilled with my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a>.<\/li>\n<li>Boost your next conference with my <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">3 speaking programs<\/a>.<\/li>\n<li>Did you read &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216; yet?<\/li>\n<\/ol>\n<h2><strong>What stage of adoption are you in?<\/strong><\/h2>\n<p>I&#8217;m curious to know how you are going to use GenAI to boost to take your Customer Service department to the next level. On my side I&#8217;d be happy to <strong>share my experience<\/strong> as a consultant; so now it&#8217;s over to you.<\/p>\n<blockquote>\n<p>\ud83d\udc49 To deep dive into this topic, <a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\">book an informal video conversation with me<\/a>.<\/p>\n<\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><strong>P.S. <\/strong><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Stay in the loop<\/a>.<\/p>\n<p><em>Image credit: Paolo Fabrizio<\/em><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. In particular, what&#8217;s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast I&#8217;m sharing the results of a laser-focussed survey that I launched a couple of weeks ago, just on these [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38346,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[943,942,941,763],"class_list":["post-38308","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customerservicemanagers","tag-digitalcustomerservice-2","tag-genai","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Using AI during or after the conversation? - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Customer Service Managers are wondering how to integrate and harness Artificial Intelligence: during or after the conversation?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/using-ai-during-or-after-the-conversation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Using AI during or after the conversation? 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