{"id":38723,"date":"2024-09-24T22:13:14","date_gmt":"2024-09-24T20:13:14","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=38723"},"modified":"2024-09-24T22:13:16","modified_gmt":"2024-09-24T20:13:16","slug":"customer-service-cant-fix-poor-culture","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/","title":{"rendered":"Customer service can&#8217;t fix poor culture"},"content":{"rendered":"<p>What&#8217;s the department in charge of solving problems? I bet that you&#8217;d answer it&#8217;s customer service, regardless of the company or industry you&#8217;re thinking about it. Well, that&#8217;s partially true because the scenario we are in requires us to let evolve into a broader vision because customer service can&#8217;t fix everything. And <strong>customer culture<\/strong> plays a big role in that, that&#8217;s why I share some practical examples from my consulting activity.\u00a0<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=62065179&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode <strong>#36\u00a0<\/strong><\/li>\n<li>00:37 Customers&#8217; expectations are at an all-time-high<\/li>\n<li>03:02 Why 1\u00b0 level or 2\u00b0 level customer support makes a huge difference<\/li>\n<li>03:51 Some examples where smooth internal communication is key<\/li>\n<li>05:45 What customer service can&#8217;t fix without internal co-operation<\/li>\n<li>08:37 From a &#8216;Mr. Wolf&#8217; approach to an evolved culture<\/li>\n<li>09:21 The role of other departments in shaping customer experience<\/li>\n<li>11:01 What you can achieve with digital conversation up-skilling<\/li>\n<li>12:21 The benefits of exchanging seats in between departments<\/li>\n<li>13:11 How to build a mutual co-operation environment within your company<\/li>\n<li>14:25 Check out the &#8216;Customer Culture Academy&#8217; [link]<\/li>\n<li>15:15 Get in touch: <em>paolo@customerserviceculture.com <\/em><\/li>\n<li>17:05 Subscribe to this podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>17:21 Get my book &#8216;The Power of Digital Conversations&#8217; on Amazon<\/li>\n<li>17:31 Check out all available services on CustomerServiceCulture.com<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Previous podcast episode: &#8216;<a href=\"https:\/\/bit.ly\/EN-35\">Using AI during or after the conversation?<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Get your front line team up-skilled with my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a>.<\/li>\n<li>Boost your next conference with my <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">3 speaking programs<\/a>.<\/li>\n<li>My book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Stay in the loop <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">with the newsletter<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>I&#8217;ve got two questions to let you <strong>take away the best<\/strong> from this podcast:<\/p>\n<ol>\n<li>Thinking about the company you&#8217;re working in, are also non-customer facing departments focussed on customer experience?<\/li>\n<li>To what extent do you reckon that <em>Customer Culture<\/em> is a powerful business driver?<\/li>\n<\/ol>\n<blockquote>\n<p>\ud83d\udc49 Let me know <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">your thoughts and experiences<\/a>.<\/p>\n<\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What&#8217;s the department in charge of solving problems? I bet that you&#8217;d answer it&#8217;s customer service, regardless of the company or industry you&#8217;re thinking about it. Well, that&#8217;s partially true because the scenario we are in requires us to let evolve into a broader vision because customer service can&#8217;t fix everything. And customer culture plays [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38736,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[881,746,763],"class_list":["post-38723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-culture","tag-digital-customer-service-2","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service can&#039;t fix poor culture - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Customer service can&#039;t fix everything. internal communication and customer culture needs to evolve accordingly: here some practical examples.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service can&#039;t fix poor culture - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Customer service can&#039;t fix everything. internal communication and customer culture needs to evolve accordingly: here some practical examples.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-24T20:13:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-24T20:13:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/09\/customer-service-cant-fix.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Customer service can&#8217;t fix poor culture\",\"datePublished\":\"2024-09-24T20:13:14+00:00\",\"dateModified\":\"2024-09-24T20:13:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\"},\"wordCount\":353,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/09\/customer-service-cant-fix.png\",\"keywords\":[\"customer culture\",\"Digital Customer Service\",\"podcast\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\",\"name\":\"Customer service can't fix poor culture - 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