{"id":38983,"date":"2024-10-22T18:12:59","date_gmt":"2024-10-22T16:12:59","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=38983"},"modified":"2024-10-22T18:13:01","modified_gmt":"2024-10-22T16:13:01","slug":"the-service-that-clients-love-the-most","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-service-that-clients-love-the-most\/","title":{"rendered":"The service that clients love the most"},"content":{"rendered":"<p>Every company would like a crystal ball to know what clients love the most. In fact, even though some AI-powered platforms help detecting customer&#8217;s sentiment, it&#8217;s still pretty hard to predict towards which direction their demand is going to. Anyways, there are two things that you can do immediately to <strong>intercept customer&#8217;s signals<\/strong> &#8211; so I&#8217;m sharing them in this podcast episode.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=62459302&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode <strong>#37\u00a0<\/strong><\/li>\n<li>00:57 Why every company would like to know what customers want<\/li>\n<li>02:13 Lesson learnt: don&#8217;t make assumptions!<\/li>\n<li>03:33 Learn from both spontaneous and solicited signals<\/li>\n<li>05:24 Keep your radars on to intercept new customer&#8217;s demand<\/li>\n<li>05:55 How my insurance company asked for my feedback (kudos to them!)<\/li>\n<li>09:55 Does the service that clients love the most really exist?<\/li>\n<li>11:01 What consulting service my client companies are loving the most<\/li>\n<li>11:45 Get for more info: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>11:57 Why a digital conversation assessment has a great value<\/li>\n<li>12:37 The next step: digital training &amp; up-skilling<\/li>\n<li>13:11\u00a0Are you spreading Customer Culture within your organisation?<\/li>\n<li>13:41 Subscribe to this podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>13:51 Get my book &#8216;The Power of Digital Conversations&#8217; on Amazon<\/li>\n<li>14:01 Check out all available services on CustomerServiceCulture.com<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Previous podcast episode: &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-service-cant-fix-poor-culture\/\">customer service can&#8217;t fix poor culture<\/a>&#8216;<\/li>\n<li>Check out my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>To get your customer service team up-skilled, my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a>.<\/li>\n<li>Boost your next conference with powerful <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">3 speaking keynotes<\/a>.<\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>To stay in the loop subscribe <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">to the newsletter<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Customers &#8211; as all of us are &#8211; are changing their behaviors and expectations at a super fast pace. That&#8217;s why engaging them in conversations where they can express what they wish to have, or are <strong>already searching for<\/strong>\u00a0is key to prevent customer churn.\u00a0<\/p>\n<blockquote>\n<p>\ud83d\udc49 What&#8217;s your next step to provide top-notch services? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s share our experiences.<\/a><\/p>\n<\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every company would like a crystal ball to know what clients love the most. In fact, even though some AI-powered platforms help detecting customer&#8217;s sentiment, it&#8217;s still pretty hard to predict towards which direction their demand is going to. Anyways, there are two things that you can do immediately to intercept customer&#8217;s signals &#8211; so [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":39017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[881,746,763],"class_list":["post-38983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-culture","tag-digital-customer-service-2","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The service that clients love the most - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"What service clients love the most? 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