{"id":39301,"date":"2024-11-27T17:47:12","date_gmt":"2024-11-27T16:47:12","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=39301"},"modified":"2024-11-27T17:47:14","modified_gmt":"2024-11-27T16:47:14","slug":"digital-channels-are-not-for-everyone","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/digital-channels-are-not-for-everyone\/","title":{"rendered":"Digital channels are not for everyone"},"content":{"rendered":"<p>99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to <strong>study and practice<\/strong> day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody! In fact even seasoned customer service agents need <em>to learn ad hoc conversational skills<\/em>, based on specific channels peculiarities.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=63032715&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode <strong>#38\u00a0<\/strong><\/li>\n<li>00:41 Why some companies are still underrating channels differences<\/li>\n<li>02:09 No, they&#8217;re not all &#8216;social&#8217;!<\/li>\n<li>03:11 Customer engagement: don&#8217;t mix up Live Chat with Whatsapp\u00a0<\/li>\n<li>04:13 Is your support fast &amp; furious over all digital channels?<\/li>\n<li>05.07 My experience as a Digital Customer Service Trainer<\/li>\n<li>07:13 Learn &gt; practice &gt; make mistakes &gt; correct &gt; consolidate new skills<\/li>\n<li>08:15 How to nurture conversational best practices over digital channels<\/li>\n<li>09:55 Download The Digita Customer Service Personas skill-set<\/li>\n<li>10:31 Subscribe on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>11:05 Check out my training &amp; up-skilling page<\/li>\n<li>12:11 Let&#8217;s talk about your next goals: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>12:21 Check out all available services on CustomerServiceCulture.com<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Previous podcast episode: &#8216;<a href=\"https:\/\/bit.ly\/Pod-EN-37\">the service that clients love the most<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Oldie but goldie: <a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/when-live-chat-and-messaging-collide\/\">when live chat and messaging channels collide<\/a><\/li>\n<li>To get your customer service team up-skilled, my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a>.<\/li>\n<li>Download the DCS Personas\u00a9 skill-set framework [<a href=\"https:\/\/bit.ly\/DCSP-EN\">here<\/a>]<\/li>\n<li>Boost your next conference with powerful <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">3 speaking keynotes<\/a>.<\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Stay in the loop <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">with the newsletter<\/a>.<\/li>\n<li>Learn about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>As these are the typical &#8216;budget weeks&#8217; for many organisations, I encourage you to consider <strong>digital<\/strong> <strong>conversations up-skilling<\/strong> as a top priority for the forthcoming year. Because there&#8217;s always sometimes that you can postpone, except standing out from aggressive competitors.<\/p>\n<blockquote>\n<p>\ud83d\udc49 What&#8217;s your next Digital Customer Service challenge? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s talk informally.<\/a><\/p>\n<\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody! In fact even seasoned customer service agents need to learn ad [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":39402,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[853,852,763,790,791],"class_list":["post-39301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-digital-conversations","tag-digital-customer-experience","tag-podcast-2","tag-training-2","tag-upskilling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital channels are not for everyone - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"If you want to become smart you need to study and practice. 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