{"id":40185,"date":"2025-02-12T08:51:04","date_gmt":"2025-02-12T07:51:04","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=40185"},"modified":"2025-03-06T09:14:18","modified_gmt":"2025-03-06T08:14:18","slug":"how-to-match-customer-support-and-sales","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/","title":{"rendered":"How to match customer support and sales"},"content":{"rendered":"<p>Over the years there&#8217;s been much talk about breaking down the silos between customer service and sales operations. And I&#8217;ve attended several meetings where managers use to say &#8220;<em>we should communicate better and cooperate more!<\/em>&#8221; Then, this topic went out of main radars until last year. In fact in the last 12 months <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">I&#8217;ve been helping<\/a> a rising number of client companies <strong>match<\/strong> customer support and sales teams&#8217; <strong>goals and skills<\/strong>.\u00a0<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=64335856&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode <strong>#40\u00a0<\/strong><\/li>\n<li>00:43 &#8220;<em>We need to break down the silos<\/em>&#8221; &#8211; do you still say it?<\/li>\n<li>01:53 The sound of silence during the Gen AI hype<\/li>\n<li>05:49 [case 1] Farewell to customer service team, hail to a new hybrid model<\/li>\n<li>09:15 Focus on main goals, challenges and outcomes<\/li>\n<li>11:51 [case 2] Closing the channel loop between customer support and sales<\/li>\n<li>10:41 &#8230;Then suddenly a siren alarm breaks in!\u00a0<\/li>\n<li>16:13 Main goals, challenges and outcomes<\/li>\n<li>17:47 Lessons learned from these two case studies<\/li>\n<li>20:01 My passion working with forward looking companies<\/li>\n<li>20:35 Tell me about your next goals: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>21:16 Subscribe to this podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>21:27 Check out all available services on CustomerServiceCulture.com*<\/li>\n<li>21:41 Spread Customer Culture across all department with the &#8216;CC Academy&#8217;*<\/li>\n<li>21:57 Have great conversations!<\/li>\n<\/ul>\n<h2><strong>Links*\u00a0<\/strong><\/h2>\n<ol>\n<li>Listen to previous episode: &#8216;<a href=\"https:\/\/bit.ly\/4gUd0T8\">the great AI and human agents alliance<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Get your customer service team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">Hire me as keynote speaker<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>What&#8217;s your next challenge?<\/strong><\/h2>\n<p>As you have learned in this podcast episode, you may leverage both customer support and sales peculiarities with broader business outcomes breaking down traditional siloes.\u00a0<\/p>\n<blockquote>\n<p>\ud83d\udc49 Curious to know how can you link that to your next goals? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s chat informally.<\/a><\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p>.<\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the years there&#8217;s been much talk about breaking down the silos between customer service and sales operations. And I&#8217;ve attended several meetings where managers use to say &#8220;we should communicate better and cooperate more!&#8221; Then, this topic went out of main radars until last year. In fact in the last 12 months I&#8217;ve been [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":40207,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[773,760,763,809],"class_list":["post-40185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-business-2","tag-customer-service-2","tag-podcast-2","tag-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to match customer support and sales - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"From good intentions to facts: here are 2 cases where brands have leveraged customer support and sales with excellent outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to match customer support and sales - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"From good intentions to facts: here are 2 cases where brands have leveraged customer support and sales with excellent outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-12T07:51:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-06T08:14:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/02\/support-and-sales.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"How to match customer support and sales\",\"datePublished\":\"2025-02-12T07:51:04+00:00\",\"dateModified\":\"2025-03-06T08:14:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/\"},\"wordCount\":354,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/02\/support-and-sales.png\",\"keywords\":[\"business\",\"customer service\",\"podcast\",\"sales\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-match-customer-support-and-sales\/\",\"name\":\"How to match customer support and sales - 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