{"id":40878,"date":"2025-04-23T15:57:02","date_gmt":"2025-04-23T13:57:02","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=40878"},"modified":"2025-04-23T15:57:05","modified_gmt":"2025-04-23T13:57:05","slug":"why-you-need-more-thinking-customers","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/why-you-need-more-thinking-customers\/","title":{"rendered":"Why you need more thinking customers"},"content":{"rendered":"<p>As Gen AI is forcing managers to re-shape their digital customer service models, it&#8217;s crucial avoiding dangerous curves. In fact, this constant rush is generating &#8216;<em>AI hallucinations<\/em>&#8216; &#8211; both from organization and customer&#8217;s perspectives! That&#8217;s why it&#8217;s time to focus on goals first, then on tools to achieve them. In this critical process, it&#8217;s in your interest getting <strong>more and more<\/strong> thinking customers.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=65680111&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode <strong>#42<\/strong><\/li>\n<li>00:47 I&#8217;m talking to you, dear customer service manager<\/li>\n<li>03:21 What &#8216;AI hallucinations&#8217; are and why they&#8217;re so dangerous<\/li>\n<li>05:21 Successful examples of Gen AI integration in customer service<\/li>\n<li>08:21 Are you actively listening to the customer?<\/li>\n<li>09:19 Don&#8217;t become a lazy brain<\/li>\n<li>10:21 1936-2025: from Charlie Chaplin to the digital customer<\/li>\n<li>11:39 Why you need more thinking customers<\/li>\n<li>12:21 Stimulate your customer&#8217;s brain in meaningful conversations<\/li>\n<li>13:13 How to let customers perceive that you&#8217;re better than competitors<\/li>\n<li>14:01 My daily routine to nurture my own thinking<\/li>\n<li>16:11 Nurture your customer service manager critical thinking<\/li>\n<li>18:11 Is Customer Culture consistent across all departments?<\/li>\n<li>19:01 \ud83d\udca1 Check out the &#8216;Customer Culture Academy&#8217;<\/li>\n<li>19:41 To get more info drop me a line: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>20:05 New keynote speech:<em> &#8220;we&#8217;re &#8216;only&#8217; humans: EI meets AI&#8221;<\/em><\/li>\n<li>20:51 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>21:11 Check all available services on CustomerServiceCulture.com*<\/li>\n<li>21:15 Closing remarks &#8211; have great conversations!<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous episode? Listen to &#8216;<a href=\"https:\/\/bit.ly\/Pod-EN-41\">even a young job applicant is a customer<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Up-skill your customer service team with custom <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">Here are my keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>About you Customer Culture evolution<\/strong><\/h2>\n<p>Have you ever measured your company&#8217;s average <strong>Customer Culture level<\/strong>? I got you covered: with the assessment barometer you can move from perception to clear evidence of areas of improvement.<\/p>\n<blockquote>\n<p>\ud83d\udc49 Curious about it? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s have an informal conversation.<\/a><\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p>.<\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As Gen AI is forcing managers to re-shape their digital customer service models, it&#8217;s crucial avoiding dangerous curves. In fact, this constant rush is generating &#8216;AI hallucinations&#8216; &#8211; both from organization and customer&#8217;s perspectives! That&#8217;s why it&#8217;s time to focus on goals first, then on tools to achieve them. In this critical process, it&#8217;s in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":40911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[964,773,904,763],"class_list":["post-40878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-active-thinking","tag-business-2","tag-digital-customer-conversations","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why you need more thinking customers - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"What do Charlie Chaplin and AI allucinations have in common? 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