{"id":41127,"date":"2025-05-21T10:57:22","date_gmt":"2025-05-21T08:57:22","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=41127"},"modified":"2025-05-21T10:57:23","modified_gmt":"2025-05-21T08:57:23","slug":"avoid-these-slippery-conversational-hiccups","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/","title":{"rendered":"Avoid these slippery conversational hiccups"},"content":{"rendered":"<p>A customer having a conversations with your support team? Regardless of the channel, rest assured that they will notice every little detail: interactions flow, tone of voice, clarity, coherence proactivity and empathy. In fact most <strong>customers<\/strong> are excellent<strong>\u00a0service assessors,<\/strong>\u00a0because they&#8217;re able to detect any conversational hiccups and take them into account within their overall experience evaluation.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=66171751&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode #43<\/li>\n<li>00:41 Distraction is a dangerous poison<\/li>\n<li>01:21 Avoid these 2 slippery conversational hiccups [with example]<\/li>\n<li>01:41 <strong>1st<\/strong>\u00a0Forgetting about the customer&#8230;in person!<\/li>\n<li>06:21 \ud83d\udca1 Lesson learned: don&#8217;t take customer&#8217;s patience for granted<\/li>\n<li>08:30 <strong>2nd<\/strong>\u00a0Speaking a foreign language with them [with harsh example]<\/li>\n<li>14:01 When the customer went &#8220;<em>what the hell are you saying!?<\/em>&#8220;<\/li>\n<li>15:01 \ud83d\udca1 Lesson learned: use simple words to gain customer&#8217;s trust<\/li>\n<li>15:33 To get more info drop me a line: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>16:00 Check all corporate services on CustomerServiceCulture.com*<\/li>\n<li>16:27 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>16:41\u00a0 Check out the &#8216;Customer Culture Academy&#8217; for your organization<\/li>\n<li>16:51 Closing remarks &#8211; have great conversations!<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous episode? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/why-you-need-more-thinking-customers\/\">why you need more thinking customers<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service assessments in the <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Up-skill your customer service team with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">Here are my keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>How often do you get your <strong>digital customer conversations<\/strong> assessed? Are you checking out and leveraging areas of improvement to get your customer service team up-skilled? I&#8217;m asking that because many companies are still struggling with recurrent pain points. Even the smartest ones!<\/p>\n<blockquote>\n<p>\ud83d\udc49 To learn more about my method and results <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">let&#8217;s chat informally.<\/a><\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p>.<\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A customer having a conversations with your support team? Regardless of the channel, rest assured that they will notice every little detail: interactions flow, tone of voice, clarity, coherence proactivity and empathy. In fact most customers are excellent\u00a0service assessors,\u00a0because they&#8217;re able to detect any conversational hiccups and take them into account within their overall experience [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":41161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[966,781,965,763,791],"class_list":["post-41127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-conversation-assessment","tag-customer-experience-2","tag-examples","tag-podcast-2","tag-upskilling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avoid these slippery conversational hiccups - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Most customers are excellent\u00a0service assessors\u00a0because they detect conversational hiccups and take them into account within their experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avoid these slippery conversational hiccups - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Most customers are excellent\u00a0service assessors\u00a0because they detect conversational hiccups and take them into account within their experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-21T08:57:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-21T08:57:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/05\/conversational-hiccups.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Avoid these slippery conversational hiccups\",\"datePublished\":\"2025-05-21T08:57:22+00:00\",\"dateModified\":\"2025-05-21T08:57:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/\"},\"wordCount\":349,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/05\/conversational-hiccups.png\",\"keywords\":[\"conversation assessment\",\"customer experience\",\"examples\",\"podcast\",\"upskilling\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/avoid-these-slippery-conversational-hiccups\/\",\"name\":\"Avoid these slippery conversational hiccups - 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