{"id":41593,"date":"2025-07-15T15:55:10","date_gmt":"2025-07-15T13:55:10","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=41593"},"modified":"2025-07-15T15:55:12","modified_gmt":"2025-07-15T13:55:12","slug":"the-new-balance-after-a-rollercoaster-ai-year","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-new-balance-after-a-rollercoaster-ai-year\/","title":{"rendered":"The new balance after a rollercoaster AI year"},"content":{"rendered":"<p><em>&#8220;Do you mind if we record this video meeting? AI helps us extract highlights and key topics from it&#8230;&#8221;. <\/em>I&#8217;ve been asked such a question pretty often in these last months since gen AI is spreading across organizations&#8217; workflows. Especially in customer service operations, I&#8217;m observing some organizations <strong>changing their approach<\/strong> after experiencing a rollercoaster AI year. Because they have more mature visions and goals.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=66966149&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode #45<\/li>\n<li>00:39 From AI excitement to partial disillusion<\/li>\n<li>03:07 2024-2025 after the rollercoaster AI year<\/li>\n<li>04:09 Why many companies need a new balance\u00a0<\/li>\n<li>04:55 <em>&#8220;We use AI to increase productivity and save time&#8230;&#8221;<\/em>\u00a0<\/li>\n<li>06:31 \ud83d\udca1 The missing links<\/li>\n<li>07:53 1. Take a look at your internal processes\u00a0<\/li>\n<li>08:15 2. How are you enhancing your saved time?<\/li>\n<li>11:49 Why<strong>\u00a0time management<\/strong> is the new gold<\/li>\n<li>13:51 Check out Time Management in the &#8216;Customer Culture Academy&#8217;\u00a0<\/li>\n<li>16:15 For more information drop me a line: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>16:27 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>16:55 Check all available services on CustomerServiceCulture.com\u00a0<\/li>\n<li>17:23 Closing remarks &#8211; have great conversations!<\/li>\n<\/ul>\n<h2><strong>Hot links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous episode? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customers-see-internal-communication-issues\/\">customers see internal communication issues<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Up-skill your customer service team with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">4 +1 cusatomized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>As a Customer Service Manager, I&#8217;m sure that you are currently implementing Gen AI solutions as well. So I&#8217;m curious to know: to what extent are internal processes and time management currently impacted? Feel free to respond <a href=\"mailto:paolo@customerserviceculture.com\">here<\/a>.\u00a0<\/p>\n<blockquote>\n<p>\ud83d\udc49 Meanwhile, check out the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p>.<\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Do you mind if we record this video meeting? AI helps us extract highlights and key topics from it&#8230;&#8221;. I&#8217;ve been asked such a question pretty often in these last months since gen AI is spreading across organizations&#8217; workflows. Especially in customer service operations, I&#8217;m observing some organizations changing their approach after experiencing a rollercoaster [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":41628,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[941,763,791],"class_list":["post-41593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-genai","tag-podcast-2","tag-upskilling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The new balance after a rollercoaster AI year - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"After experiencing a rollercoaster AI year some organizations are working to fill the gap with these two missing links.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-new-balance-after-a-rollercoaster-ai-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The new balance after a rollercoaster AI year - 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