{"id":42189,"date":"2025-10-08T10:41:06","date_gmt":"2025-10-08T08:41:06","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=42189"},"modified":"2025-10-08T10:41:07","modified_gmt":"2025-10-08T08:41:07","slug":"protect-your-customer-service-team-from-time-theft","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/protect-your-customer-service-team-from-time-theft\/","title":{"rendered":"Protect your customer service team from time theft"},"content":{"rendered":"<p>Optimizing time io crucial, for you as a manager and also for your customer service team. So, what are the main intrusions you want to prevent or erase to protect your agents&#8217; time? As more than one I have worked on that delivering training &amp; up-skilling sessions, most of the times the bottleneck lies in <strong>internal communication<\/strong>. That&#8217;s why I&#8217;m going to share an eye-opening case example where service agents got chunks of their time theft.\u00a0<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=68059559&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode #47<\/li>\n<li>00:47 Those dangerous intrusions&#8230;<\/li>\n<li>01:45 Fast-paced is the average for a customer service team (first hand experience)<\/li>\n<li>03.11 Why internal communication is vital<\/li>\n<li>04:05 An eye-opening experience training a customer service team<\/li>\n<li>07:01 \ud83d\udca1 The bottleneck with other departments (sic!)<\/li>\n<li>09:43 The negative impacts you want to get rid of<\/li>\n<li>10:51 How to defend your team from <strong>time withdrawals<\/strong><\/li>\n<li>12:11 Have you ever experienced similar situations?<\/li>\n<li>12:45 Drop me a line here: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>13:07 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>13:19\u00a0Check all available services on CustomerServiceCulture.com<\/li>\n<li>14:01 Have great conversations!<\/li>\n<\/ul>\n<h2><strong>Hot links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous one? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/what-you-do-when-the-customer-reaches-the-ceo\/\">what you do when the customer reaches the CEO?<\/a>&#8216;<\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Get your team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">4 +1 cusatomized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Time theft or withdrawal &#8211; if you will &#8211; is an issue affecting many customer service teams&#8217; <strong>productivity<\/strong> and cross-department <strong>relationships<\/strong>. Nevertheless it often has silent symptoms, so you may not be aware of it unless your team reports them to you.\u00a0<\/p>\n<blockquote>\n<p>\ud83d\udc49 Have you experienced anything similar? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s chat informally.<\/a><\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p>.<\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Optimizing time io crucial, for you as a manager and also for your customer service team. So, what are the main intrusions you want to prevent or erase to protect your agents&#8217; time? As more than one I have worked on that delivering training &amp; up-skilling sessions, most of the times the bottleneck lies in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":42218,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[820,867,763,979],"class_list":["post-42189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-service-team","tag-internal-communication","tag-podcast-2","tag-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Protect your customer service team from time theft - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Time theft is an issue affecting many customer service teams&#039; productivity and internal relationships. 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