{"id":42951,"date":"2026-02-11T07:55:21","date_gmt":"2026-02-11T06:55:21","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=42951"},"modified":"2026-02-11T08:07:10","modified_gmt":"2026-02-11T07:07:10","slug":"set-up-your-digital-customer-service-priorities-now","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/set-up-your-digital-customer-service-priorities-now\/","title":{"rendered":"Set up your digital customer service priorities now"},"content":{"rendered":"<p>In the 70&#8217;s Bruce Springsteen used to sing &#8216;<em>it&#8217;s hard to be a saint in the city<\/em>&#8216;. Today some managers struggle to maintain focus and clarity, due too a plethora of goals and projects. Which sometimes are apparently not linked one another, nor 100% coherent. That&#8217;s why even seasoned customer service managers put more effort in order to choose their digital customer service priorities. Which is a critical skill to get trained &#8211; today more than ever.\u00a0\u00a0<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=69954163&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:47 Intro episode #50 \ud83c\udf7e<\/li>\n<li>01:11 Why having a clear view of the route is harder and harder<\/li>\n<li>02:21 The crucial moment for a customer service manager like you<\/li>\n<li>03:33<em>\u00a0&#8220;It&#8217;s a mess! I just can&#8217;t cope with all of these projects&#8230;&#8221;<\/em><\/li>\n<li>04:21 This time you can&#8217;t blame AI<\/li>\n<li>06:07 Set up your digital customer service priorities now<\/li>\n<li>10:09 Two (late) key decisions for an eye-opening case<\/li>\n<li>11:59 The harsh consequences you want to prevent<\/li>\n<li>13:29 What you bring home from this case example<\/li>\n<li>14:15\u00a0 Drop your question here: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>15:01 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>16:01 Check out all services on CustomerServiceCulture.com<\/li>\n<li>16:31 \ud83d\udca1 Check out the Customer Culture Academy (link below)<\/li>\n<li>16:49 Closing remarks &#8211; have great conversations!<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous one? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/5-elements-of-a-winning-customer-culture-path\/\">5 elements of a winning Customer Culture path<\/a>&#8216;<\/li>\n<li>Check out my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting and coaching services<\/a><\/li>\n<li>Get your team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>To boost your next conference: <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">4 +1 customized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn more about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Like it or not, as a manager you&#8217;ll have to make more and frequent decisions. Some are strategic, other operational &#8211; yet all of them concur to the success or failure of your department. On top of that, the usual suspect (genAI) is <strong>speeding up<\/strong> changes and<strong> disrupting <\/strong>most organizations habits. Therefore in this very moment no one &#8211; including seasoned managers &#8211; is 100% ready for that.<\/p>\n<blockquote>\n<p>\ud83d\udc49 Are you going to leave a mark or be impacted? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s share our experiences<\/a>.<\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the 70&#8217;s Bruce Springsteen used to sing &#8216;it&#8217;s hard to be a saint in the city&#8216;. Today some managers struggle to maintain focus and clarity, due too a plethora of goals and projects. Which sometimes are apparently not linked one another, nor 100% coherent. That&#8217;s why even seasoned customer service managers put more effort [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":42997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[931,824,984,983,763],"class_list":["post-42951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-ai","tag-customer-service-manager-2","tag-efficiency","tag-organization","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Set up your digital customer service priorities now - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"As a manager you have to make more and frequent decisions. 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