{"id":43291,"date":"2026-03-11T16:43:29","date_gmt":"2026-03-11T15:43:29","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=43291"},"modified":"2026-03-11T16:43:31","modified_gmt":"2026-03-11T15:43:31","slug":"assumptions-that-silently-kill-customer-experiences","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/","title":{"rendered":"Assumptions that silently kill customer experiences"},"content":{"rendered":"<p><em>Supposition, hypothesis and guess<\/em> are synonyms of what may happen within a company. Picture this and let me know how it resonates: teams &#8216;A&#8217; and &#8216;B&#8217; have been assigned different tasks. Upon carrying out them, these teams will have to work together in a project. Suddenly &#8211; often too late &#8211; they realize <strong>a lack of information<\/strong> that will affect negatively times, efforts and costs. That&#8217;s how you may silently kill customer experiences.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=70593422&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:47 Intro episode #51\u00a0<\/li>\n<li>01:11 The underlying issue many managers complain about<\/li>\n<li>02:19 Two symptoms that determine a weak <em>internal communication\u00a0<\/em><\/li>\n<li>03:11\u00a0 1. When just one part cares about it<\/li>\n<li>04:13 2. <em>&#8220;I though you did it!&#8221;<\/em><\/li>\n<li>06:01 So many digital channels, yet poor internal communication: how come?<\/li>\n<li>06:55 Information overload and interferences: the perfect storm<\/li>\n<li>08:15 These assumption kill customer experiences &#8211; indeed in this case<\/li>\n<li>09:01 Lesson learnt: the high price of silence and mutual misalignment<\/li>\n<li>13:11\u00a0 Drop your question here: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>14:01 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>14:23 Check out all available services on CustomerServiceCulture.com<\/li>\n<li>15:15 \ud83d\udca1 Check out the Customer Culture Academy (link below)<\/li>\n<li>15:31 Closing remarks &#8211; have great conversations!<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous one? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/set-up-your-digital-customer-service-priorities-now\/\">set up your digital customer service priorities now<\/a>&#8216;<\/li>\n<li>Check out my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting and coaching services<\/a><\/li>\n<li>Get your team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>To boost your next conference: <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">4 +1 customized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn more about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>I&#8217;m 100% sure that you don&#8217;t want to kill customer experiences. Nevertheless, it may happen if only one team \/ person does not make all efforts to prevent it. And since <strong>internal communication<\/strong> is the &#8216;place&#8217; where companies make it or break it, we can strengthen and optimize it together in Customer Culture Academy.\u00a0<\/p>\n<blockquote>\n<p>\ud83d\udc49 <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Just like these client companies successfully did<\/a>.<\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Supposition, hypothesis and guess are synonyms of what may happen within a company. Picture this and let me know how it resonates: teams &#8216;A&#8217; and &#8216;B&#8217; have been assigned different tasks. Upon carrying out them, these teams will have to work together in a project. Suddenly &#8211; often too late &#8211; they realize a lack [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":43314,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[806],"tags":[899,988,867,763],"class_list":["post-43291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience-3","tag-customer-culture-academy","tag-cx","tag-internal-communication","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assumptions that silently kill customer experiences - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Two teams work together. Then they realize a lack of information affecting delivery times and costs. That&#039;s how you kill customer experiences\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assumptions that silently kill customer experiences - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Two teams work together. Then they realize a lack of information affecting delivery times and costs. That&#039;s how you kill customer experiences\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-11T15:43:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-11T15:43:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Assumptions that silently kill customer experiences\",\"datePublished\":\"2026-03-11T15:43:29+00:00\",\"dateModified\":\"2026-03-11T15:43:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\"},\"wordCount\":370,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\",\"keywords\":[\"Customer Culture Academy\",\"CX\",\"internal communication\",\"podcast\"],\"articleSection\":[\"Customer Experience\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\",\"name\":\"Assumptions that silently kill customer experiences - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\",\"datePublished\":\"2026-03-11T15:43:29+00:00\",\"dateModified\":\"2026-03-11T15:43:31+00:00\",\"description\":\"Two teams work together. Then they realize a lack of information affecting delivery times and costs. That's how you kill customer experiences\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\",\"width\":800,\"height\":400,\"caption\":\"kill customer experiences\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Assumptions that silently kill customer experiences\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"],\"url\":\"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Assumptions that silently kill customer experiences - Customer Service Culture","description":"Two teams work together. Then they realize a lack of information affecting delivery times and costs. That's how you kill customer experiences","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/","og_locale":"en_US","og_type":"article","og_title":"Assumptions that silently kill customer experiences - Customer Service Culture","og_description":"Two teams work together. Then they realize a lack of information affecting delivery times and costs. That's how you kill customer experiences","og_url":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/","og_site_name":"Customer Service Culture","article_published_time":"2026-03-11T15:43:29+00:00","article_modified_time":"2026-03-11T15:43:31+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png","type":"image\/png"}],"author":"Paolo Fabrizio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Paolo Fabrizio","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#article","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/"},"author":{"name":"Paolo Fabrizio","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"headline":"Assumptions that silently kill customer experiences","datePublished":"2026-03-11T15:43:29+00:00","dateModified":"2026-03-11T15:43:31+00:00","mainEntityOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/"},"wordCount":370,"commentCount":0,"publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png","keywords":["Customer Culture Academy","CX","internal communication","podcast"],"articleSection":["Customer Experience"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/","url":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/","name":"Assumptions that silently kill customer experiences - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png","datePublished":"2026-03-11T15:43:29+00:00","dateModified":"2026-03-11T15:43:31+00:00","description":"Two teams work together. Then they realize a lack of information affecting delivery times and costs. That's how you kill customer experiences","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png","width":800,"height":400,"caption":"kill customer experiences"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Assumptions that silently kill customer experiences"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"],"url":"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/"}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/43291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=43291"}],"version-history":[{"count":45,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/43291\/revisions"}],"predecessor-version":[{"id":43339,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/43291\/revisions\/43339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/43314"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=43291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/categories?post=43291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/tags?post=43291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}