{"id":43647,"date":"2026-05-05T18:41:57","date_gmt":"2026-05-05T16:41:57","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=43647"},"modified":"2026-05-05T18:41:58","modified_gmt":"2026-05-05T16:41:58","slug":"getting-manager-and-team-up-skilled-together","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/","title":{"rendered":"Getting manager and team up-skilled together"},"content":{"rendered":"<p>When it comes to Digital Customer Service up-skilling, no one shall be left behind. However, some organizations focus just on some beneficiaries whilst underrating others. Consequently, the skill-gap amongst people of the same area increases! Others way smarter instead, plan ahead their investment and get both the manager and their team up-skilled together, at the same time. Here&#8217;s a winning case and related tangible outcomes.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=71878341&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:35 Intro episode #53\u00a0<\/li>\n<li>01:01 The 1\u00b0 common approach towards Digital Customer Service up-skilling\u00a0<\/li>\n<li>02:03 Why the cons are present and future<\/li>\n<li>03:59 The 2\u00b0 scenario: some beneficiaries are not better than others<\/li>\n<li>04:11 Getting a manager and their team up-skilled at the same time<\/li>\n<li>05:01 The inner benefits of involving the whole area\u00a0<\/li>\n<li>05:55 First deliver, then make sure to consolidate new skills<\/li>\n<li>06:51 Three up-skilling areas for a customer service manager<\/li>\n<li>08:11 The key role of planning up-skilling paths in advance<\/li>\n<li>09:11 Drop your question here: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>09:47 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>10:15 Check out all available services on CustomerServiceCulture.com<\/li>\n<li>11:09 \ud83d\udca1 Glad to be speaking at the next Contact Centre Summit in Madrid (Spain)<\/li>\n<li>11:35 Closing remarks &#8211; have great conversations.<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous one? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/towards-a-successful-customer-culture-evolution\/\">Towards a successful Customer Culture evolution<\/a>&#8216;<\/li>\n<li>Check out my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting and coaching services<\/a><\/li>\n<li>Get your team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>To boost your next conference: <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">4 +1 customized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn more about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>I&#8217;m sure that you want optimize your up-skilling investments to get the best value in return with <strong>long-lasting results<\/strong>. To achieve that, avoid the rush for last minute unstructured trainings: make sure instead to set up clear goals and get both for manager and their customer service team up-skilled together.<\/p>\n<blockquote>\n<p>\ud83d\udc49 More about my method and outcomes? <a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\">Book an informal conversation<\/a>.<\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to Digital Customer Service up-skilling, no one shall be left behind. However, some organizations focus just on some beneficiaries whilst underrating others. Consequently, the skill-gap amongst people of the same area increases! Others way smarter instead, plan ahead their investment and get both the manager and their team up-skilled together, at the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":43672,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[763],"class_list":["post-43647","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Getting manager and team up-skilled together - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Some organizations just focus on short term trainings with partial results. Others get both the manager and their team up-skilled together.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting manager and team up-skilled together - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Some organizations just focus on short term trainings with partial results. Others get both the manager and their team up-skilled together.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-05T16:41:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-05T16:41:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Getting manager and team up-skilled together\",\"datePublished\":\"2026-05-05T16:41:57+00:00\",\"dateModified\":\"2026-05-05T16:41:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\"},\"wordCount\":371,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png\",\"keywords\":[\"podcast\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\",\"name\":\"Getting manager and team up-skilled together - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png\",\"datePublished\":\"2026-05-05T16:41:57+00:00\",\"dateModified\":\"2026-05-05T16:41:58+00:00\",\"description\":\"Some organizations just focus on short term trainings with partial results. Others get both the manager and their team up-skilled together.\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png\",\"width\":800,\"height\":400,\"caption\":\"up-skilled together\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Getting manager and team up-skilled together\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"],\"url\":\"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Getting manager and team up-skilled together - Customer Service Culture","description":"Some organizations just focus on short term trainings with partial results. Others get both the manager and their team up-skilled together.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/","og_locale":"en_US","og_type":"article","og_title":"Getting manager and team up-skilled together - Customer Service Culture","og_description":"Some organizations just focus on short term trainings with partial results. Others get both the manager and their team up-skilled together.","og_url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/","og_site_name":"Customer Service Culture","article_published_time":"2026-05-05T16:41:57+00:00","article_modified_time":"2026-05-05T16:41:58+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png","type":"image\/png"}],"author":"Paolo Fabrizio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Paolo Fabrizio","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#article","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/"},"author":{"name":"Paolo Fabrizio","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"headline":"Getting manager and team up-skilled together","datePublished":"2026-05-05T16:41:57+00:00","dateModified":"2026-05-05T16:41:58+00:00","mainEntityOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/"},"wordCount":371,"commentCount":0,"publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png","keywords":["podcast"],"articleSection":["Digital Customer Service"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/","url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/","name":"Getting manager and team up-skilled together - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png","datePublished":"2026-05-05T16:41:57+00:00","dateModified":"2026-05-05T16:41:58+00:00","description":"Some organizations just focus on short term trainings with partial results. Others get both the manager and their team up-skilled together.","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png","width":800,"height":400,"caption":"up-skilled together"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-manager-and-team-up-skilled-together\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Getting manager and team up-skilled together"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"],"url":"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/"}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/43647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=43647"}],"version-history":[{"count":31,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/43647\/revisions"}],"predecessor-version":[{"id":43680,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/43647\/revisions\/43680"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/43672"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=43647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/categories?post=43647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/tags?post=43647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}