{"id":44278,"date":"2026-07-08T16:17:05","date_gmt":"2026-07-08T14:17:05","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=44278"},"modified":"2026-07-08T16:41:20","modified_gmt":"2026-07-08T14:41:20","slug":"how-to-raise-awareness-on-customer-culture-persuasively","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/","title":{"rendered":"How to raise awareness on Customer Culture persuasively"},"content":{"rendered":"<p><em>&#8220;We need to convince them that customer experience is everybody&#8217;s job&#8221;. <\/em>That&#8217;s what a client told me in our first conversation one month ago. Music to my ears! Then, after the excitement, it comes to deciding how to raise awareness on <strong>Customer Culture<\/strong> by optimizing company&#8217;s efforts and investments. And since I happen to receive similar requests quite often, I&#8217;m sharing some real case experiences in this new podcast episode.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=72869125&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:43 Intro episode #55\u00a0<\/li>\n<li>01:11 Why many companies want to raise awareness on Customer Culture<\/li>\n<li>02:31 Are your customers emotionally connected with you?<\/li>\n<li>03:31 From reluctance to urgency: avoid this trap<\/li>\n<li>05:11 Why changing mindsets requires effort&#8230;and takes time<\/li>\n<li>08:33 How to let Customer Culture evolve in your organization [w\/examples]<\/li>\n<li>12:11 Why the first step matters<\/li>\n<li>14:17 Take advantage of the &#8216;Customer Culture Academy&#8217;<\/li>\n<li>14:55 Question? Hit me up: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>15:11 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>15:53 \ud83d\udca1Check out all available services on CustomerServiceCulture.com<\/li>\n<li>16:27 Closing remarks &#8211; have great conversations.<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous one? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/different-kpis-for-your-customer-service-with-ai\/\">different KPIs for your Customer Service with AI<\/a>&#8216;<\/li>\n<li>Related: <a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/using-ai-during-or-after-the-conversation\/\">Using AI during or after the conversation?<\/a><\/li>\n<li>Check out my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting and coaching services<\/a><\/li>\n<li>Get your customer service team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">5 customized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn more about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Smart organizations want to raise internal awareness on Customer Culture because they know that, poor or evolved it may be, it does influence business results.\u00a0<\/p>\n<p>Is spreading Customer Culture your next key challenge? Have you measured it your current level yet?<\/p>\n<blockquote>\n<p>\ud83d\udc49 <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Then let&#8217;s talk informally<\/a>.<\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p>Have great conversations!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;We need to convince them that customer experience is everybody&#8217;s job&#8221;. That&#8217;s what a client told me in our first conversation one month ago. Music to my ears! Then, after the excitement, it comes to deciding how to raise awareness on Customer Culture by optimizing company&#8217;s efforts and investments. And since I happen to receive [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":44295,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[773,881,992],"class_list":["post-44278","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-business-2","tag-customer-culture","tag-organisations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to raise awareness on Customer Culture persuasively - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Smart organizations raise internal awareness on Customer Culture because it does influence business results.\u00a0How to achieve that effectively?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to raise awareness on Customer Culture persuasively - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Smart organizations raise internal awareness on Customer Culture because it does influence business results.\u00a0How to achieve that effectively?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-08T14:17:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-08T14:41:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/07\/raise-awareness.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"How to raise awareness on Customer Culture persuasively\",\"datePublished\":\"2026-07-08T14:17:05+00:00\",\"dateModified\":\"2026-07-08T14:41:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\"},\"wordCount\":351,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/07\/raise-awareness.png\",\"keywords\":[\"business\",\"customer culture\",\"organisations\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\",\"name\":\"How to raise awareness on Customer Culture persuasively - 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