{"id":44367,"date":"2026-08-05T10:57:13","date_gmt":"2026-08-05T08:57:13","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=44367"},"modified":"2026-08-27T11:19:22","modified_gmt":"2026-08-27T09:19:22","slug":"desperately-seeking-customer-centric-managers","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/uncategorized\/desperately-seeking-customer-centric-managers\/","title":{"rendered":"Desperately seeking customer-centric managers"},"content":{"rendered":"

Don’t worry, nobody’s got lost nor is missing. What I’m addressing instead is a positive signal because a rising number of companies have realized that they need customer-centric managers to foster and spread Customer Culture. Therefore they are actively looking for them internally, within the organization, or externally. Let’s focus on the latter scenario to delve together into related implications and opportunities<\/strong>.<\/p>\n

Think over these examples<\/strong><\/h2>\n

Below 3 excerpts of job ads being recently published by companies; these positions cover different European markets\u00a0 (Italy, France and Spain). Have a look at them to see how clear and coherent they are.<\/p>\n

\"customer-centric<\/a><\/p>\n

1\u00b0 Note<\/em>: this employer is looking for a professional with a ‘strong customer-centric approach’. However the lack of any other explanation regarding their specific expectations make this requirement generic and subjective<\/strong>. Therefore the risk of misunderstanding with potential candidates is quite high.
\"customer-centric<\/a><\/p>\n

2\u00b0 Note<\/em>: here instead we can see a difference compared to the first example. In fact the requirement is linked to a clear goal – ‘foster a culture of […]’. Moreover, both terms culture<\/em>\u00a0and client focus<\/em> are being explained to prevent wrong assumptions. That being said, they’d better also specify whether they require a strong collaboration with the team, or especially cross-departments.\u00a0<\/p>\n

\"customer-centric<\/a><\/p>\n

3\u00b0 Note: in this last job ad the requirement is complete and essential because it shows what<\/strong> the company is looking for, where<\/strong> (aka in what areas the manager will cultivate the new mindset). Ultimately, the addition of further information provides a full, clear picture.<\/em><\/p>\n

Over to you<\/strong><\/h2>\n

Hiring customer-centric managers as enablers and facilitators is definitely a good move. However if you want to spread Customer Culture<\/a> across your organization consistently, you can’t rely just on them.<\/strong> You need to get supported because they will face some internal resistance, explicit or silent it be. Therefore, make sure that your top management is fully aligned with the new Culture in order to\u00a0 overcome reluctancy and move towards a consistent mindset evolution.<\/p>\n

\n

\ud83d\udca1 To what extent Customer Culture widespread in your organization?<\/a><\/p>\n<\/blockquote>\n

Buone conversazioni.<\/p>\n

.<\/p>\n

P.S. <\/strong>Iscriviti alla newsletter settimanale<\/a>.<\/p>\n

Immagine in evidenza: Unsplash.com<\/em><\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Don’t worry, nobody’s got lost nor is missing. What I’m addressing instead is a positive signal because a rising number of companies have realized that they need customer-centric managers to foster and spread Customer Culture. Therefore they are actively looking for them internally, within the organization, or externally. Let’s focus on the latter scenario to […]<\/p>\n","protected":false},"author":3,"featured_media":44401,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":0,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[734],"tags":[881,994,821],"class_list":["post-44367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-customer-culture","tag-customer-centric","tag-managers"],"yoast_head":"\nDesperately seeking customer-centric managers - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"A customer-centric manager can be come a great enabler However if you want to spread Customer Culture consistently you can't rely just on them\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/uncategorized\/desperately-seeking-customer-centric-managers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Desperately seeking customer-centric managers - 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