{"id":44439,"date":"2026-09-09T13:14:11","date_gmt":"2026-09-09T11:14:11","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=44439"},"modified":"2026-09-09T13:23:43","modified_gmt":"2026-09-09T11:23:43","slug":"using-ai-to-enhance-internal-collaboration","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/using-ai-to-enhance-internal-collaboration\/","title":{"rendered":"Using AI to enhance internal collaboration"},"content":{"rendered":"<p>Many companies are exploring various ways to integrate Artificial Intelligence meaningfully. As I&#8217;ve already shared previous case examples regarding customer service processes on this pages. That&#8217;s why today I want to shift your attention towards a <strong>cross-department<\/strong> approach that a rising number companies have embraced: in fact they are using AI to optimize their internal collaboration and communication.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=75020888&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"200px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:41 Intro episode #56\u00a0<\/li>\n<li>01:11 A new AI niche &#8211; towards a wider use of AI<\/li>\n<li>02:07 Turning a usual pain point into new business goal\u00a0<\/li>\n<li>04:11 A typical CX bottleneck example\u00a0<\/li>\n<li>06:41 Using AI to optimize <strong>internal collaboration<\/strong> [why it mattes]<\/li>\n<li>08.31 What I often see after assessing companies&#8217; workflows<\/li>\n<li>09:41 The benefits when leveraging AI into cross-department communication<\/li>\n<li>12:11\u00a0 New ad-hoc KPIs to measure AI results (for internal and external customers!)<\/li>\n<li>14:11 Recap: what you bring home from this episode<\/li>\n<li>15:01 Check out the Customer Culture Academy (link below)<\/li>\n<li>17:11 \ud83d\udca1Check out all available services on CustomerServiceCulture.com<\/li>\n<li>17:25 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music<\/li>\n<li>17:31 Question? Hit me up: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>17:45 Closing remarks &#8211; have great conversations.<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Missed previous one? Listen to &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-raise-awareness-on-customer-culture-persuasively\/\">how to raise awareness on Customer Culture persuasively<\/a>&#8216;<\/li>\n<li>Related: <a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/using-ai-during-or-after-the-conversation\/\">Using AI during or after the conversation?<\/a><\/li>\n<li>Check out my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting and coaching services<\/a><\/li>\n<li>Get your customer service team up-skilled with customized <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a><\/li>\n<li>Want to boost your next conference? <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">5 customized keynote speeches<\/a><\/li>\n<li>Read my book &#8216;<a href=\"https:\/\/amzn.to\/3MX8VAq\">The Power of Digital Conversations<\/a>&#8216;\u00a0<\/li>\n<li>Learn more about the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>.<\/li>\n<li>\ud83c\udfa7 Subscribe to this podcast on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/li>\n<\/ol>\n<h2><strong>Over to you<\/strong><\/h2>\n<p><span style=\"color: #000000;\">Take the opportunity of AI to look at things with <strong>different perspectives<\/strong>. Otherwise if you use it just as a tool, you won&#8217;t be able to dramatically improve your business model&#8230;nor will evolve you as a manager.<\/span><\/p>\n<blockquote>\n<p>\ud83d\udc49 <span style=\"color: #000000;\">What&#8217;s your current AI approach<\/span>? <a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\">Let&#8217;s share our experiences<\/a>.<\/p>\n<\/blockquote>\n<p>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Subscribe to the newsletter<\/a>.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Have great conversations!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many companies are exploring various ways to integrate Artificial Intelligence meaningfully. As I&#8217;ve already shared previous case examples regarding customer service processes on this pages. That&#8217;s why today I want to shift your attention towards a cross-department approach that a rising number companies have embraced: in fact they are using AI to optimize their internal [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":44755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":1,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[737],"tags":[763],"class_list":["post-44439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Using AI to enhance internal collaboration - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Many companies integrate AI into main departments&#039; processes. 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