"Really enjoyed Paolo's delivery at our conference in Malta. The topic about Social Customer Experience received very positive feedback during the session with a number of very interesting questions from the participants. Paolo also participated during our panel discussion together with other CX Leaders from Car Sharing, FinTech and iGaming organizations in Malta. We really look forward to continue our collaboration with Paolo. "

" Paolo did a great job moderating discussion at the Customer Service Summit 2017 in New York. He lead two sessions           at the event alongside senior representatives from      Microsoft, Sykes and the Transport Security Administration.      I look forward to working with Paolo on future events and will be recommending to my colleagues. "

" Nel suo intervento al Social Banking Forum, Paolo ha spiegato in maniera chiara e comprensibile le implicazioni derivanti dall'integrazione dei canali social nel servizio clienti. Paolo riesce sempre a coniugare brillantemente la sua approfondita conoscenza della materia con grandi doti di comunicatore e divulgatore, rendendo così i suoi interventi di grande impatto. "

"Paolo was one of our speakers at the New MediaEurope conference in Manchester in September 2015. His speech was a great combination of Social Customer Service knowledge and energy which was appreciated by our audience. Paolo is a natural communicator. "