Speaking 2021-01-08T09:27:33+00:00

Digital Customer Service Speeches

Speaking services
  • - Design
    - Deliver                     
Speaker: Paolo Fabrizio

What do you want to achieve organizing an event on the Digital Customer Service? Based on your answer, we'll define content of my speech

My speech, taking place in a physical place or online. It may be a keynote speech, as moderator or as panelist (expert round table).
One of the most effective ways to involve other corporate departments on Digital Customer Service topics is creating moments of sharing.

In fact, more and more companies organize offline and online events (conferences, webinars) where they invite professional speakers to bring in best practices and external business visions. By doing that,  regardless of their industry, the broaden and enrich their perspectives.

For this reason, in the last 5 years I have been hired as speaker at several customer service conferences in Italy, USA, U.K. and Malta as well as at private corporate events to spread the culture of customer service.
I help my clients
  • Spread customer service culture in every organizations' department.
  • Harness digital support channels such as social media, live chat, instant messaging apps.
  • Retain customers by taking care of each conversation in details.
As a speaker I attend at
  • Conferences / corporate events (offline and online)
  • Radio / TV broadcasts
  • Webinars (as guest speaker)
All services are available in 
  • English
  • Spanish
  • Italian

Contact me

Speaking experience

I have attended many conferences in Italy and abroad (USA, U.K. and Malta). I was hired to involve the audience on issues related to the Digital Customer Service through best practices. Below some of my participations as a speaker.
Social Banking Forum
Social Customer Service Summit
Digital Customer Service
Customer Service Summit
CX Success Summit
Paolo Fabrizio CSS18


"Really enjoyed Paolo's delivery at our conference in Malta. The topic about Social Customer Experience received very positive feedback during the session with a number of very interesting questions from the participants. Paolo also participated during our panel discussion together with other CX Leaders from Car Sharing, FinTech and iGaming organizations in Malta. We really look forward to continue our collaboration with Paolo. "

Joseph Casha

Chief Officer Business Development and Customer Success at iMovo

" Paolo did a great job moderating discussion at the Customer Service Summit 2017 in New York. He lead two sessions           at the event alongside senior representatives from      Microsoft, Sykes and the Transport Security Administration.      I look forward to working with Paolo on future events and will be recommending to my colleagues. "

Aaron Jackson

Project / Event Director, Incite Group

"In his speech at the Social Banking Forum, Paolo explained in a clear and understandable way the implications deriving from the integration of social channels in customer service. Paolo always manages to brilliantly combine his in-depth knowledge of the subject with great skills as communicator and communicator, thus making his interventions of great impact."

Leonardo Bellini

Fondatore Italian Social Banking Forum

"Paolo was one of our speakers at the New MediaEurope conference in Manchester in September 2015. His speech was a great combination of Social Customer Service knowledge and energy which was appreciated by our audience. Paolo is a natural communicator. "

Izabela Russell

Founder of New Media Europe (UK)


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3. What kind of events to you attend as speaker?

4. Why should I hire you?

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Your speaker

Foto profilo 2017

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker.

In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at Bicocca University of Milan.

He has cooperated with

Ha collaborato con