Speaking 2022-06-22T09:27:16+02:00

Amplify your Customer Service Culture

Do you want to get your team / organization engaged on Digital Customer Service related topics?

Are you struggling to take your internal customer culture to the next level?

With my speaking gigs I help you
  • Share best practices and successful digital customer experience cases.
  • Leverage online conversations to win and attract customers.
  • Spread customer service culture across your departments.
As a keynote speaker I attend
  • Conference and company conventions as keynote speaker.
  • Round table moderator (in person or live panels).
  • Radio / TV guest (interviews).

Watch me in action

Speaking experience

I have attended many conferences in Italy, USA, U.K. and Malta. I was hired to engage the audience Digital Customer Service and Customer Service Culture related topics. Here's a sample below.
Customer Service Summit
CX Success Summit
Paolo Fabrizio CSS18


1. Where do you perform your speeches?

2. How much does your speech cost?

3. What kind of events to you attend as speaker?

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"Really enjoyed Paolo's delivery at our conference in Malta. The topic received very positive feedback during the session with very interesting questions from the participants. Paolo also participated during our panel discussion with other CX Leaders from Car Sharing, FinTech and iGaming organizations in Malta. We look forward to continue our collaboration with Paolo. "

Joseph Casha

Chief Officer Business Development and Customer Success at iMovo

" Paolo did a great job moderating discussion at the Customer Service Summit 2017 in New York. He lead two sessions           at the event alongside senior representatives from      Microsoft, Sykes and the Transport Security Administration.      I look forward to working with Paolo on future events and will be recommending to my colleagues. "

Aaron Jackson

Project / Event Director, Incite Group

"In his speech at the Social Banking Forum, Paolo explained in a clear and understandable way the implications deriving from the integration of social channels in customer service. Paolo always manages to brilliantly combine his in-depth knowledge of the subject with great skills as communicator and communicator, thus making his interventions of great impact."

Leonardo Bellini

Fondatore Italian Social Banking Forum

"Paolo was one of our speakers at the New MediaEurope conference in Manchester in September 2015. His speech was a great combination of Social Customer Service knowledge and energy which was appreciated by our audience. Paolo is a natural communicator. "

Izabela Russell

Founder of New Media Europe (UK)

Your speaker

Foto profilo 2017

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker.

In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at Bicocca University of Milan (master MADIM).

Some clients I've worked with