Speaking
In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.
Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation.
With my keynotes I help you
- Share best practices and successful digital customer experience cases.
- Leverage online conversations to win and attract customers.
- Spread customer service culture across your organization.
International experience
I I have participated as a keynote speaker and moderator in over 30 conferences in 5 countries (Italy, USA, U.K., Spain and Malta). Thanks to this variety of experiences in different markets and cultural contexts, I have consolidated my public speaking skills, actively involving viewers. Here are some conferences highlights.
Conference | Focus / Main topic | Venue |
|---|---|---|
'SF Customer Service Summit' | Digital channels: using customer support as a sales driver | Milan, Italia |
'CX Rebooted' | How SMEs companies can leverage Digital Customer Service | Malta |
'Customer Service Conference' | Integrating digital support channels seamlessly in B2C | New York, USA |
'The Digital CS Experience' | Up-skilling to enhance digital conversations with customers | London, U.K. |
'Contact Centre Summit' | Making AI scalable in Digital Customer Service operations | Madrid, Spain |
Below a excerpt from my speech 'build, train and engage your customer service team' that I've attended as speaker. In this video I sum up an effective hiring & up-skilling process for Digital Customer Service teams.
What clients say
Really enjoyed Paolo's delivery at our conference in Malta. The topic received very positive feedback with very interesting questions from the participants. Paolo also participated in our panel discussion with other CX Leaders and FinTech organizations.
We look forward to continue our collaboration with Paolo in the future.
Joseph Casha
Chief Officer Business, iMovo
Paolo did a great job moderating relevant discussions at the Customer Service Summit in New York City (USA). He led two sessions alongside senior representatives and worked autonomously to market the event connect with speakers and align the direction of the panel. I look forward to working with Paolo and will be recommending him to my colleagues.
Aaron Jackson
Project / Event Director, Reuters Group
Choose your keynote
1. Sell with Customer Service
Customer service is not just a problem solver area. The moment of assistance is indeed decisive to provide valuable assistance to colleagues working in commercial areas (i.e. Marketing and Sales).
Goal: to create awareness of the role that customer service plays as a business driver.
Kit includes: copies of the book 'The Power of Digital Conversations'.
2. Spread Customer Culture
Non customer-facing departments are usually less sensitive towards customer experience. That's a serious pain point for many organizations wanting to go the extra mile excellently and consistently.
Goal: to engage and involve each department on customer culture, as a common value.
Kit includes: copies of the book 'The Power of Digital Conversations'.
3. Craft Digital Conversations
Innovative companies do not search for shortcuts. Instead they are aware that taking care of any digital conversation is vital to build rock solid, long lasting relationships with their customers.
Goal: to nurture outstanding conversations optimizing time and customer experience.
Kit includes: copies of the book 'The Power of Digital Conversations'.
4. We're 'only' humans 🆕
Gen AI is shaking up and re-shaping Customer Service and other key departments. In such a revolutionary scenario smart companies ask themselves: 'how can we govern such a challenging transition?
'Goal: to enhance Emotional Intelligence (EI) for a wise adoption of AI.
Kit includes: copies of the book 'The Power of Digital Conversations'.
5. 100% customizable keynote
What's your specific need for your next conference or town hall? According to your goals, I will help you shape content and deliver to impact effectively and emotionally.
Tell me about your event — I'll respond in 24 hours
FAQ
1. Where do you perform your keynote speeches?
2. How much does your speech cost?
3. What kind of events to you attend as speaker?
4. Why should I hire you?
5. What languages do you perform with?
Speaker
Paolo Fabrizio
Digital Customer Service Advisor, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (master MADIM).
Some selected clients
