Speaking 2022-11-17T11:04:05+01:00


Paolo Fabrizio

Amplify your Customer Service Culture

With my speaking gigs I help you:

  • Share best practices and successful digital customer experience cases.
  • Leverage online conversations to win and attract customers.
  • Spread customer service culture across your organization.

Watch me in action

Speaking experience

I have attended many conferences in Italy, USA, U.K. and Malta. I was hired to engage the audience Digital Customer Service and Customer Service Culture related topics. 
Customer Service Summit
CX Success Summit
Paolo Fabrizio CSS18


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"Really enjoyed Paolo's delivery at our conference in Malta. The topic received very positive feedback during the session with very interesting questions from the participants. Paolo also participated during our panel discussion with other CX Leaders from Car Sharing, FinTech and iGaming organizations in Malta. We look forward to continue our collaboration with Paolo."

Joseph Casha

Chief Officer Business Development and Customer Success at iMovo

"Paolo did a great job moderating discussion at the Customer Service Summit 2017 in NYC. He lead two sessions alongside senior representatives; he worked autonomously to market the event on social media, connect with speakers and align the direction of the panel. I look forward to working with Paolo on future events and will be recommending to my colleagues "

Aaron Jackson

Project / Event Director, Incite Group

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Hire me to speak 

        At your next:

  • Conference and company conventions as keynote speaker.
  • Round table as a panel moderator (in person or online).
  • Radio / TV broadcast as a guest.
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Foto profilo 2017

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker.

In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (master MADIM).

Some clients I've worked with