Digital Customer Service Speeches
In fact, more and more companies organize offline and online events (conferences, webinars) where they invite professional speakers to bring in best practices and external business visions. By doing that, regardless of their industry, the broaden and enrich their perspectives.
For this reason, in the last 5 years I have been hired as speaker at several customer service conferences in Italy, USA, U.K. and Malta as well as at private corporate events to spread the culture of customer service.
- Conferences / corporate events (offline and online)
- Radio / TV broadcasts
- Webinars (as guest speaker)
"Really enjoyed Paolo's delivery at our conference in Malta. The topic about Social Customer Experience received very positive feedback during the session with a number of very interesting questions from the participants. Paolo also participated during our panel discussion together with other CX Leaders from Car Sharing, FinTech and iGaming organizations in Malta. We really look forward to continue our collaboration with Paolo. "
Chief Officer Business Development and Customer Success at iMovo
" Paolo did a great job moderating discussion at the Customer Service Summit 2017 in New York. He lead two sessions at the event alongside senior representatives from Microsoft, Sykes and the Transport Security Administration. I look forward to working with Paolo on future events and will be recommending to my colleagues. "
Project / Event Director, Incite Group
"In his speech at the Social Banking Forum, Paolo explained in a clear and understandable way the implications deriving from the integration of social channels in customer service. Paolo always manages to brilliantly combine his in-depth knowledge of the subject with great skills as communicator and communicator, thus making his interventions of great impact."
Fondatore Italian Social Banking Forum
"Paolo was one of our speakers at the New MediaEurope conference in Manchester in September 2015. His speech was a great combination of Social Customer Service knowledge and energy which was appreciated by our audience. Paolo is a natural communicator. "
Founder of New Media Europe (UK)
1. Where do you perform your speeches?
At conferences / your offices or online (webinars, panels, TV / radio broadcast as guest.
2. How much does your speech cost?
It's up to the kind of service you need. Learn more contacting me https://customerserviceculture.com/en/about-me/
3. What kind of events to you attend as speaker?
Conferences, conventions (either offline and online), webinars and Radio / TV broadcasts.
4. Why should I hire you?
Because thanks to my speaking activity I've helped many brands increase their customer service culture.
5. What languages do you perform with?
English, Spanish and Italian.
Digital Customer Service Consultant, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at Bicocca University of Milan.