The evolution of #SocialCRM: current stats and…
The evolution of #SocialCRM: current stats and takeaways http://t.co/ssOfZfIZYN Paolo FABRIZIO (@Pfabr)May 16, 2013 Evolution of Social CRMIntroduction Social CRM means different things to different organizations and people. Social networks are constantly growing, and so is the need for social CRM. Let us look at how the traditional CRM has evolved into Social CRM (SCRM) [...]