Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

#Social AD spending: current status & forecast…

#Social AD spending: current status & forecast (Infographic) http://t.co/gvB5Cblssb Paolo FABRIZIO (@Pfabr)May 05, 2013 Social Ad Spending Forecast [INFOGRAPHIC] | Social Media TodaySocial media ad revenues expected to grow to $11 billion dollars by the year 2017. Facebook alone is expected to make close to $1 billion from its mobile ad revenue in 2013. Many [...]

By | 2013-05-05T12:22:12+02:00 Maggio 5th, 2013|Social|0 Comments

Strategie di vendita e customer experience…

Strategie di vendita e customer experience management (Cem) http://t.co/hZkIrrsrL0 Paolo FABRIZIO (@Pfabr)May 04, 2013 Strategie di vendita e customer experience management (Cem)Si chiama Cem ed è l'acronimo di Customer Experience Management. Oggi si fa attraverso tante tecnologie diverse, domani (da leggersi: nelle prossime 24 ore) dovrete imparare a modellare le vostre strategie di vendita sui [...]

By | 2013-05-04T23:20:25+02:00 Maggio 4th, 2013|Non categorizzato|0 Comments

The importance of setting a Mobile Marketing…

The importance of setting a Mobile Marketing Strategy (Slideshare) #SMM http://t.co/aUJiHjYVkV Paolo FABRIZIO (@Pfabr)May 04, 2013 50 Mobile Marketing Facts50 Mobile Marketing Facts by Jeanne Hopkins, CMO of SmartBear Software & Jamie Turner, Founder and Chief Content Officer at The 60 Second Marketer To learn morehttp://lnkd.in/SKKvTi

By | 2013-05-04T12:51:48+02:00 Maggio 4th, 2013|SMM|0 Comments

When posting becomes really #social ……

When posting becomes really #social ... http://t.co/vFx2cU30hZ Paolo FABRIZIO (@Pfabr)May 04, 2013 The Facebook Post That Saved A Dog's Life | Business 2 CommunityPopular Today in Social: All Popular Articles Though some think it grossly overused to over-share about our lives, engaging in social media can be beneficial, and sometimes even save a life. Below [...]

By | 2013-05-04T12:34:33+02:00 Maggio 4th, 2013|Social|0 Comments