Paolo Fabrizio

Home/Paolo Fabrizio
Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Strategie di vendita e customer experience…

Strategie di vendita e customer experience management (Cem) http://t.co/hZkIrrsrL0 Paolo FABRIZIO (@Pfabr)May 04, 2013 Strategie di vendita e customer experience management (Cem)Si chiama Cem ed è l'acronimo di Customer Experience Management. Oggi si fa attraverso tante tecnologie diverse, domani (da leggersi: nelle prossime 24 ore) dovrete imparare a modellare le vostre strategie di vendita sui [...]

By | 2013-05-04T23:20:25+02:00 Maggio 4th, 2013|Non categorizzato|0 Comments

The importance of setting a Mobile Marketing…

The importance of setting a Mobile Marketing Strategy (Slideshare) #SMM http://t.co/aUJiHjYVkV Paolo FABRIZIO (@Pfabr)May 04, 2013 50 Mobile Marketing Facts50 Mobile Marketing Facts by Jeanne Hopkins, CMO of SmartBear Software & Jamie Turner, Founder and Chief Content Officer at The 60 Second Marketer To learn morehttp://lnkd.in/SKKvTi

By | 2013-05-04T12:51:48+02:00 Maggio 4th, 2013|SMM|0 Comments

When posting becomes really #social ……

When posting becomes really #social ... http://t.co/vFx2cU30hZ Paolo FABRIZIO (@Pfabr)May 04, 2013 The Facebook Post That Saved A Dog's Life | Business 2 CommunityPopular Today in Social: All Popular Articles Though some think it grossly overused to over-share about our lives, engaging in social media can be beneficial, and sometimes even save a life. Below [...]

By | 2013-05-04T12:34:33+02:00 Maggio 4th, 2013|Social|0 Comments

Pros and Cons of using #SocialMedia to handle…

Pros and Cons of using #SocialMedia to handle #CrisisManagement (Infographic) http://t.co/1eXbfo1anZ Paolo FABRIZIO (@Pfabr)May 04, 2013 Using Social Media as a Crisis Management Tool [INFOGRAPHIC] | Social Media TodayThis infographic shows where things stand now in brilliant, compelling fashion. From the numbers to specific case studies, it shows social media at its best and worst [...]

By | 2013-05-04T11:47:00+02:00 Maggio 4th, 2013|CrisisManagement, SocialMedia|0 Comments