Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

6 critical points of customer expectations…

6 critical points of customer expectations #SocialMediaScrum http://t.co/ZMV9LV6f1m Paolo FABRIZIO (@Pfabr)March 23, 2013 How Do Customers Define Customer Experience MarketingHow Do Customers Define Customer Experience Marketing? We all know that customer expectations are continually increasing. Knowing exactly what experience customers expect in terms marketing is invaluable insight that would allow marketers to enhance their current [...]

By | 2013-03-23T11:53:18+01:00 Marzo 23rd, 2013|SocialMediaScrum|0 Comments

Social Media Marketing facts, figures…and…

Social Media Marketing facts, figures...and tactics #SMM http://t.co/KQQdxYCyg3 Paolo FABRIZIO (@Pfabr)March 22, 2013 7 Actionable Social Media Tactics To Rock Your Marketing Plans | Heidi CohenWhile consumers have wholeheartedly embraced social media, marketers are following their prospects and customers to these platforms reluctantly because they remain challenged to show ROI for their efforts. Despite this, [...]

By | 2013-03-22T17:22:24+01:00 Marzo 22nd, 2013|SMM|0 Comments

Il business di WhatsAPP fa gola: anche #Google…

Il business di WhatsAPP fa gola: anche #Google scende in campo? http://t.co/YB5tCdxlpa Paolo FABRIZIO (@Pfabr)March 22, 2013 Google pronta a sfidare WhatsAppGoogle sembra intenzionata ad andare alla conquista del mercato della messaggistica istantanea, andando a corrodere l'enorme successo di applicazioni come WhatsApp e iMessage con un prodotto innovativo incorporando tutti i singoli servizi come: Google [...]

By | 2013-03-22T16:50:10+01:00 Marzo 22nd, 2013|Google|0 Comments

7-point #hastags usability on Social Media #SM…

7-point #hastags usability on Social Media #SM http://t.co/bfkjRjF0mF Paolo FABRIZIO (@Pfabr)March 22, 2013 7-point primer on using hashtags on social media | Articles | MainThe latest news regarding hashtags has the social media world all atwitter. Facebook is considering officially adopting hashtags. It makes sense-people already use them there. Like the original use of hashtags [...]

By | 2013-03-22T15:17:40+01:00 Marzo 22nd, 2013|hastags, SM|0 Comments