Are you able to achieve customer loyalty ? #CS http://t.co/A6pPN3ieoQ
There are few things more valuable (or more rare) than customer loyalty. Customer loyalty cannot be bought. It must be earned… not just once, but every day of the customer relationship. The following rules contain the essence of dozens of conversations about customer loyalty that I’ve had over the years, with some of the smartest sales and marketing folk in the world.
