Cookie Policy

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Cookie Policy 2020-04-09T15:43:38+00:00

Extended information on the use of cookies pursuant to articles 13 EU Regulation 679/2016

This Cookie Policy is intended to illustrate the types and categories of cookies, the purposes and methods of use by this website (customerserviceculture.com) and to provide indications to users about the actions to refuse or delete cookies. present.

This Cookie Policy forms an integral part of the Privacy Policy. The user can exercise the rights provided for by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 relating to the protection of individuals with regard to the processing of personal data and related implementing legislation.

The user can express his consent to the use of cookies by continuing to browse the sites, or by scrolling, clicking on one of the internal links of the pages of the sites, or by clicking on the “x” button of the brief information (bottom right) at each first access on the Sites, as required by the provision of the Guarantor for the protection of personal data (n.229 of 8 May 2014).

What are cookies?

Cookies consist of portions of code (computer files or partial data) sent by a server to the user’s Internet browser, by said browser automatically stored on the user’s computer and automatically sent back to the server at each occurrence or subsequent access to the site. Usually a cookie contains the name of the website from which the cookie originates, the life span of the cookie (i.e. how long it will remain on the user’s device) and a value, which is usually a randomly generated unique number. At each subsequent visit, cookies are sent back to the website that originated them (first-party cookies) or to another site that recognizes them (third-party cookies). Cookies are useful because they allow a website to recognize the user’s device and have different purposes such as, for example, allowing you to navigate efficiently between pages, remembering your favorite sites and, in general, improving the browsing experience. They also help to ensure that the advertising content displayed online is more targeted to a user and his interests.

If the user decides to disable cookies, this could influence and / or limit his browsing experience within the Sites, for example he may not be able to visit certain sections of a Site or he may not receive personalized information when he visits the Sites.

How do cookies work and how do you delete them?

The operating modes as well as the options to limit or block cookies can be adjusted by changing the settings of your internet browser. Most internet browsers are initially set up to accept cookies automatically, however the user can change these settings to block cookies or to be warned whenever cookies are sent to his device. There are several ways to manage cookies, for this purpose it is necessary to refer to the instruction manual or to the help screen of your browser to check how to adjust or change the settings of the same. The user is enabled, in fact, to change the default configuration and disable cookies (i.e. block them permanently), setting the highest level of protection.

Below the path to follow to manage cookies from the following browsers:

Explorer: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies
Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en
Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/it-it/guide/safari/sfri11471/mac

If the user uses different devices to view and access the Sites (for example, computers, smartphones, tablets, etc.), he must make sure that each browser on each device is adjusted to reflect his cookie preferences. To delete cookies from the Internet browser of your smartphone / tablet, please refer to the user manual of the device.

How long will your Personal Data be processed?

Your Personal Data will be processed by customerserviceculture.com limited to what is necessary for the pursuit of the purpose referred to in this Cookie Policy. In particular, your Personal Data will be processed for a period of time equal to the minimum necessary, as indicated in Recital 39 of the Regulation, i.e. until your opposition to the Processing and / or withdrawal of consent where requested.
Cookies managed by third parties have the durations indicated in the respective cookie policy.

What types and categories of cookies does Customer Service Culture use and for what purposes?

The site uses different types of cookies, each of which has a specific function. customerserviceculture.com uses cookies to make its use easier and to better adapt to users’ needs. Cookies can also be used to speed up future user experiences and activities. In addition, customerserviceculture.com uses cookies to compile aggregate anonymous statistics that allow you to understand how users use the portal and therefore improve the content structure.

Below is an explanatory list.

Technical cookies

“Technical” cookies are essential for the proper functioning of the Sites and allow users to browse and take advantage of their features (for example, they allow the storage of previous actions or allow you to save the user’s session and / or carry out other activities strictly necessary for the functioning of the Sites).

This category also includes “analytical” cookies which help customerserviceculture.com to understand how users interact with the Site, providing information relating to the last page visited, the number of sections and pages visited, the time spent and each event emerged during navigation, such as an error message, and help to understand any difficulty that the user encounters in its use. This information could be associated with user details such as IP address, domain or browser; however, they are analyzed together with information from other users so as not to identify a particular user with respect to the other. These cookies are collected and aggregated anonymously and allow customerserviceculture.com to improve.

Finally, “functionality” cookies allow the Site to remember the user’s choices (for example, the user name) to provide the latter with a more personalized and optimized navigation. Functional cookies are not essential for the operation of the Site, but improve the quality and browsing experience. If you do not accept these cookies, the yield and functionality of the portal may be lower and access to content may be limited.

Profiling cookies

“Targeting” or “profiling” cookies are used to present content more suitable for the user and his interests. They can be used to display targeted advertisements, to publish personalized advertisements based on the user’s interests or to limit the number of times the user displays an advertisement. In addition, they help measure the effectiveness of advertising campaigns; customerserviceculture.com may use these cookies to remember the Sites that the user has visited and share this information with third parties, including agencies and advertisers who may use their cookies to collect information on the activities of its users.

“Sharing” (or social network) cookies are necessary to allow the user to interact with the Sites through their social account and are used, for example, to express appreciation and to share it with the related contacts.

customerserviceculture.com uses or can use, also in combination with each other, cookies:

“session” that are stored on the user’s computer for mere technical-functional needs, for the transmission of session identifiers necessary to allow safe and efficient exploration of the site; they are canceled at the end of the “session” (hence the name) when the browser is closed;
“Persistent” which remain stored on the computer’s hard drive until their expiration or cancellation by users. Through persistent cookies, users who access the site (or any other users who use the same computer) are automatically recognized at each visit.

Third party cookies

When a user uses the portal, some cookies that are not controlled by customerserviceculture.com may be stored. This happens, for example, if the user visits a page that contains content from a third party website. As a result, the user will receive cookies from these third party services. On third-party cookies customerserviceculture.com does not have control of the information provided by the cookie and does not have access to such data. This information is totally controlled by third-party companies as described in the respective privacy policies.

The table below shows the third-party cookies on the customerserviceculture.com site. The latter fall under the direct and exclusive responsibility of the third party operator and are divided into the following macro-categories:

Analytical: they are cookies used to collect and analyze statistical information on accesses / visits to the website. In some cases, associated with other information such as the credentials entered for access to restricted areas (your e-mail address and password), they can be used to profile the user (personal habits, visited sites, downloaded contents, types of interactions carried out, etc.).
Widgets: This category includes all those graphic components of a user interface of a program, which has the purpose of facilitating the user in interacting with the program itself (for example, Facebook, Twitter, LinkedIn, etc. cookies are widgets. …).
Advertsing: This category includes the cookies used to provide advertising services within a site.
If the user does not wish to receive third-party cookies on his device, he can, through the links below, access the information and consent forms of said third parties and exclude their receipt.

These cookies are not controlled directly by customerserviceculture.com, therefore, to withdraw consent it is necessary to refer to the websites of third parties or refer to the site http://www.youronlinechoices.com/it/le-tue-scelte for obtain information on how to delete or manage cookies based on the browser used and to manage preferences on third-party profiling cookies.

  Provider Aim Expiry Policy
__widgetsettings twitter.com On hold Persistent Policy
ads/ga-audiences google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behavior across websites. Session Policy
G_ENABLED_IDPS disqus.com

On hold

7981 years Policy
GPS youtube.com Used by Google DoubleClick to record and report on user actions on the site after viewing or clicking one of the advertiser’s advertisements in order to measure the effectiveness of an advertisement and present targeted advertising to the user. 1 day Policy
i/jot/syndication twitter.com On hold Session Policy
IDE doubleclick.net Used by Google DoubleClick to record and report on user actions on the site after viewing or clicking one of the advertiser’s advertisements in order to measure the effectiveness of an advertisement and present targeted advertising to the user.   Policy
juggler/event.gif disqus.com On hold Session Policy
lidc linkedin.com Used by the LinkedIn social network service to track the use of integrated services. 1 day Policy
NID google.com Registering a unique ID that identifies the user’s device that returns to the site. The ID is used for targeted advertising. 6 months Policy
PREF youtube.com Registering a unique ID used by Google for statistics related to how the visitor uses YouTube videos on different websites. 8 months Policy
test_cookie doubleclick.net Used to check if the user’s browser supports cookies. 1 day Policy
UID scorecardresearch.com Collects information about the user and his movements, such as timestamps of visits, most recent pages loaded and IP addresses. The data is used by the marketing research network, Scorecard Research, to analyze traffic patterns and conduct surveys to allow their customers to better understand user preferences.   Policy
UIDR scorecardresearch.com Collects information about the user and his movements, such as timestamps of visits, most recent pages loaded and IP addresses. The data is used by the marketing research network, Scorecard Research, to analyze traffic patterns and conduct surveys to allow their customers to better understand user preferences.   Policy
VISITOR_INFO1_LIVE youtube.com Trying to estimate the user’s connection speed on pages with integrated YouTube videos. 180 days Policy
YSC youtube.com Register a unique ID for statistics related to which YouTube videos were viewed by the user. Session Policy
yt.innertube::nextId youtube.com On hold Persistent Policy
yt.innertube::requests youtube.com On hold Persistent Policy
yt-remote-cast-installed youtube.com Stores the user’s video player preferences using the embedded YouTube video Session Policy
yt-remote-connected-devices youtube.com Stores the user’s video player preferences using the embedded YouTube video Persistent Policy
yt-remote-device-id youtube.com Stores the user’s video player preferences using the embedded YouTube video Persistent Policy
yt-remote-fast-check-period youtube.com Stores the user’s video player preferences using the embedded YouTube video Session Policy
yt-remote-session-app youtube.com Stores the user’s video player preferences using the embedded YouTube video Session Policy
yt-remote-session-name youtube.com Stores the user’s video player preferences using the embedded YouTube video Session Policy