Digital Customer Service workshops
Thanks to this methodology, you'll immediately apply the concepts you have just learned, fully understanding their dynamics.
- Are divided into 3 phases (Workshop, Follow up and Fine tuning)
- Let participants spend at least 50% of their time practicing on real conversations with your customers
- Are customized according to your specific needs.
- Front line (customer service representatives / contact centre agents)
- Customer Service Managers / Supervisors
- Organizations of any industry already having a customer service department
- At your office / headquarters
- All across Europe
How it works
To deliver new guidelines, best practices and applying them through practical exercises.
To fix and verify proper application of the above, through a training laboratory.
To consolidate skills and harmonize them through individual meetings with participants.
" If you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone."
CEO SI-Net Srl
"Paolo has been helping Ferratum Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service."
Head of Customer Service Ferratum Bank
"Thanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service."
Consumer Service Manager Dr. Schär
1. Where do your trainings take place?
At your office / headquarters.
2. In which countries?
In all european countries.
3. How much do your trainings cost?
They don't have a fixed amount because I craft customized training programs based on your industry and specific needs. Contact me https://customerserviceculture.com/en/about-me/
4. How do I learn more about them?
Write me quoting your needs - I'll respond within 24 hours https://customerserviceculture.com/en/about-me/
5. Do you also have Online Courses?
Sure! Here's the catalog with all my online courses https://customerserviceculture.com/en/online-courses/
Digital Customer Service Consultant, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan.