Digital Customer Service Consultancy
Thanks to this analysis you are then able to define operational guidelines really aligned with your goals. Accordingly, ad hoc processes and procedures for support through digital channels (social media, live chat, messaging apps).
Consequently, it 's easier to choose the proper metrics (KPIs or SLAs) to be used to measure the results. Furthermore, where necessary, you will be able to timely intervene in case of need to make corrections.
Thanks to this pragmatic approach you will develop an effective Digital Customer Service plan.
So how do you get equipped before your competitors dot? The answer is developing an effective Digital Customer Service plan.
- You are already convinced about Digital Customer Service opportunities
- You're looking for a successful path already used by other companies
- You are willing to get involved even though you are a seasoned customer service manager / professional.
1. How much do your Digital Customer Service consultancies cost?
They do not have a fixed cost because I design customized itineraries based on your sector and specific needs. Contact me here https://customerserviceculture.com/en/about-me/
2. Where do they take place?
At your office / headquarters.
3. In which countries / areas?
In all countries in Europe.
4. Are they available also in other languages?
Yes, in italian, spanish and english.
5. Why should I hire you?
Because I've been working in customer service for over 25 years: firstly within companies and the last 5 years as a consultant. Learn more about my story. https://customerserviceculture.com/en/about-me/
" If you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone."
CEO SI-Net Srl
“Paolo has been helping Ferratum Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service.”
Head of Customer Service Ferratum Bank
“Thanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service. Very interactive courses made a difference.”
Consumer Service Manager, Dr. Schaer
Digital Customer Service Consultant, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan.