Privacy Policy

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Privacy Policy 2020-04-02T16:14:12+00:00

Privacy Policy

Information provided pursuant to article 13 of Legislative Decree 196/2003 to visitors to the website “https://customerserviceculture.com” and users of the services offered by the same, starting from the address (https://customerserviceculture.com), with the exclusion of external links. In compliance with EU Regulation 2016/679, known as GDPR (General Data Protection Regulation), I communicate that all subscribers to comments or newsletters have voluntarily registered with the double opt-in technique. You can unsubscribe at any time through the newsletter by clicking “unsubscribe” or by sending an email to paolo@customerserviceculture.com. E-mails, or transferred to third parties, will not be used for purposes other than those accepted during registration, double verification, voluntary.

The data collected through this site are divided into:

Navigation data

This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources, and other parameters connected to the http protocol and related to the operating system and the user’s computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site: except for this eventuality, the data on web contacts do not persist for more than seven days.

Data voluntarily provided by the user

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message.

Cookies

No personal user data is acquired by the site in this regard. Cookies are not used to transmit personal information, and so-called are not used. persistent cookies of any kind, or systems for tracking users. Recall that the user, by configuring his browser, can at any time disable the operation of cookies or be informed when he receives the cookies and deny consent to send. For more information you can consult the Cookie Policy.

With the exception of automatically collected data (navigation data), the provision of other information through prepared forms or emails is free and spontaneous and failure to send can only result in a failure to satisfy any requests.

The place of storage of the data is the Server of the provider (Tucows Domains Inc.) which hosts the site (https://customerserviceculture.com), with the exception of the cookies that are stored on your computers.

Cookie analytics

The blog uses ANONYZED Google Analytics: analytics cookies are considered technical if used only for optimization purposes and if the users’ IPs are kept anonymous. I inform the user that this site uses the free Google Analytics service. I remember that the data is used only to have the data of the most visited pages, the number of visitors, the aggregated data of visits by operating system, by browser, etc. These parameters are stored on Google’s servers which govern their privacy according to these guidelines.

Newsletter

On the pages of the site there is a form containing the field: “email address”.

By filling in the field with your data and clicking on the registration button, the website stores them and keeps them in the database for future use in the manner and for the purposes described in this policy.

Methods of data processing

The processing of the collected data is managed by the Site using IT and telematic tools with logic strictly related to the purposes outlined below and, in any case, in order to guarantee the security and confidentiality of the data.

For the delivery and management of the Newsletter, customerserviceculture.com uses the service offered by MailChimp (The Rocket Science Group, LLC, 512 Means St., Suite 404 – 30318 – Atlanta, Georgia) and hereinafter simply “MailChimp”.

The collected data is stored on the secure MailChimp servers
Pursuant to the privacy policy of MailChimp, your data will never be used directly by MailChimp or sold by it to third parties. MailChimp uses suitably authorized operators to maintain the service and in the exercise of this function they may have access to your data. In any case, the guarantees provided by MailChimp’s privacy policy apply.

In relation to the purposes described below, when the administrator sends the newsletter, the data is recovered using the tools made available by MailChimp and the newsletter will be sent to them.

The data controller is:

Paolo Fabrizio
Via Montecatini, 14
20144 Milan, Italy
Email: paolo@customerserviceculture.com

Pursuant to Art. 7 of Legislative Decree 196/03 – Art. 7 – Right of access to personal data and other rights.

1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form
2. The interested party has the right to obtain the indication:

to. the origin of personal data;
b. the purposes and methods of treatment;
c. of the logic applied in case of treatment carried out with the aid of electronic instruments;
d. the identity of the owner, manager and the representative appointed pursuant to article 5, paragraph 2;
is. of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the territory of the State, managers or agents.

3. The interested party has the right to obtain:

to. updating, rectification or, when interested, integration of data;
b. the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c. the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case where this fulfillment proves impossible o involves the use of means manifestly disproportionate to the protected right.

4. The interested party has the right to object, in whole or in part:

to. for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b. to the processing of personal data concerning him for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.

Last updated March 2020, Milan – Italy