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What readers say
Customer Service Culture is my way to withdraw myself from routine looking from an external standpoint with one eye as a professional and the other as a customer. Also for this reason thursday mornings have become unmissable dates to broaden my daily vision as for digital customer service.
Head of Customer Operations, Nexteria
The newsletter and the podcast are essential for me. Paolo conveys great enthusiasm addressing such a crucial business topic as Digital Customer Service. What I appreciate most is concreteness: real cases which become starting points to improve digital support, thus relationships with customers.
Web marketing specialist, Esosphera
Paolo Fabrizio is one of the best Italian podcasters. Thanks to his direct and engaging communication style, he is able to convey all his knowledge and experience of digital customer service. I also had the opportunity to be interviewed on his podcast and appreciating his expertise combined with passion.
CEO & Founder Spreaker, Voxnest