Google still struggles to prove the value of its social network Google+; two years in, Time calls the project “tragic” and “perfunctory,” and the first question at a Google-sponsored “fireside chat” with developers was how to explain, as the questioner put it, “what it is” to users.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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