Would you like to have a thriving Facebook community? Are you looking for tips to improve your community? In this article I’ll share 9 tips to improve your Facebook community. #1: Know Your Voice Branding is important on social media. Your company should have a “voice” that matches your brand and your company philosophy. Are […]
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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