“Not responding to a customer in social media is like hanging up the phone on them. With millions watching.” -Dave Kerpen CEO, Likeable LocalThe most common question I get asked from small business owners is: “Is that your natural hair color?” Well, it is, but that’s not the point.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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