Do you want to write a book but don’t know where to start? Or perhaps you have a manuscript that hasn’t been published. If so, this article is just for you. These days it is next to impossible to get a major publisher interested in a book deal, particularly when you’re a novice writer without […]
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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