Are you confused about the new Federal Trade Commission (FTC) disclosure rules and how they relate to your social media activities? Do you want to know more about what you need to disclose and how to make disclosures on social media to comply with U.S. consumer laws? In March of this year, the United States […]
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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