First impressions are powerful! What impression is your Pinterest account creating? If you are one of the many accounts I visit on a daily basis, you may have set up a profile only to leave it barren with no sign of customized boards. If this is the case, you are missing a huge opportunity!
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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