Popular Today in Social: I have lunch regularly with a small group of awesome social media managers in Silicon Valley. It’s my unofficial support group, much needed in our profession. The hot topic at our last meeting? “Stuff” people ask social media managers. Here are a few of my favorites.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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