It was late on a Saturday night. We were out of town with the pups, and Scuba, our black lab went from sick to deathly ill in less than 30 minutes. Too late for the regular vet, we had to find an emergency vet fast. Immediately we checked Around Me on the iPhone.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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