Popular Today in Social: All Popular Articles Though some think it grossly overused to over-share about our lives, engaging in social media can be beneficial, and sometimes even save a life. Below is a story about a dog, whose life was spared as a result of a nondescript posting on Facebook.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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