Recently, I found that I had a big detractor in my comment thread, a social technologist named Louis D. LoPresti, who has written an in ebook which he questions the prevailing wisdom about social media. Put simply, Lou doesn’t drink the Kool-Aid.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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