Over the last few weeks, I’ve sat in a bunch of meetings where the skill set of social media specialists have been a hot topic. There is so much debate about it is because there are so many different types of people, of widely varying experience, who can occupy positions with a social media remit.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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