Researchers warn that social media networking sites may affect your life by causing psychotic episodes, as a result of a tiny typo. Internet access becomes increasingly widespread, so has typos for which one can face a harsh public scrutiny. An erratum is possible in any case; one has to learn from it.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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