This infographic shows where things stand now in brilliant, compelling fashion. From the numbers to specific case studies, it shows social media at its best and worst in times of crisis. See how many people can potentially be reached almost instantly (it’s in the billions) and what ways governments locally and federally are utilizing this ever-growing set of tools to handle emergencies.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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