17th of May 2013 by Rachel A massive congratulations is in order to Conversocial customer Tesco, for being recognized once again for their Social Customer Care! For the second year in a row, Tesco have made it into SocialBaker’s Top 10 Socially Devoted global brands – this time topping the list and taking first place for their Social Customer Care on Twitter.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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