Vine, the Twitter-owned ‘Instagram of video’ application that allows users to capture short, six-second long videos and stop-frame animations, has opened up a whole new vehicle for creativity. As the web continues to evolve into a social and visual medium the challenge for business is how to adapt their content to take advantage of these developments.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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