2013: is your Company ready for #SocialCustomerService ? http://t.co/leykzy6d5E Paolo FABRIZIO (@Pfabr)March 30, 2013 Social Customer Service on the Rise: Are You Taking Advantage?Social media has changed a lot in a very short amount of time. Customer service via social media channels was once an afterthought, but recently has soared to new levels. Mashable tells [...]
Riflessioni post-conferenza: '#Elezioni2013 i politici alla prova della rete'Il 25 marzo ho avuto il piacere di assistere alla conferenza in oggetto che ha visto la partecipazione di professionisti sia nell'ambito dei Social Media, sia nelle strutture di comunicazione interne ai partiti politici.Ho trovato particolarmente interessanti i dati presentati da Vincenzo Cosenza , già noto per [...]
'Essere...o Non Essere' (sui Social Media) http://t.co/rZLqFr1Zg6 #SocialMediaScrum #SM #SMM Paolo FABRIZIO (@Pfabr)March 30, 2013 Social Media: caro brand devi esserci o no?Oggi, leggendo un bel post di Veronica Gentili, mi è tornata alla mente una slide che ero solito mostrare in tutti i primi corsi e workshop in cui intervenivo perché, secondo me, riusciva [...]
6 Questions to ask a #SocialMediaManager (w/desired answers) http://t.co/nrBjVC0hRy #SocialCRM Paolo FABRIZIO (@Pfabr)March 30, 2013 6 Interview Questions You Should Ask A Social Media Manager6 Interview Questions You Should Ask A Social Media Manager Social media manager has become a hot title on job boards recently, and I'm right in there with them. In the [...]
Facebook Threaded Comments: This Week in Social Media | Social Media ExaminerWelcome to our weekly edition of what’s hot in social media news. To help you stay up to date with social media, here are some of the news items that caught our attention. What’s New This Week? Facebook Rolls Out Threaded Comments for Pages: “Reply [...]
