Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

5 steps to become a #Social leader – Forbes…

5 steps to become a #Social leader - Forbes http://t.co/Fw08BtQ5Nh Paolo FABRIZIO (@Pfabr)May 27, 2013 5 Ways Leaders Empower The Social EnterpriseWe all saw the power of social community last week in Oklahoma. People came together and the result was something unified and powerful and greater than the sum of its parts.I'm always inspired when [...]

By | 2013-05-27T07:32:59+02:00 Maggio 27th, 2013|Social|0 Comments

5 questions about #contentcuration to make the web…

5 questions about #contentcuration to make the web a better place :-) http://t.co/eO7p9LpYSA Paolo FABRIZIO (@Pfabr)May 26, 2013 Technology Integration in the Classroom: Five questions about content curationImage taken from Flickr from Gwyneth Bronwynne. Graphic by Dr. Joyce Valenza I recently participated in a Twitter chat with my friends at #edtechchat and we discussed a [...]

By | 2013-05-26T12:20:47+02:00 Maggio 26th, 2013|contentcuration|0 Comments

The importance of #creativity: add value to your…

The importance of #creativity: add value to your business! http://t.co/loeEpXBchs Paolo FABRIZIO (@Pfabr)May 26, 2013 What Value Creation Will Look Like in the FutureOrganizations have nearly perfected implementing the industrial model of managing work - the effort applied toward completing a task. For individuals, this model ensures that we know what we're supposed to do [...]

By | 2013-05-26T12:00:57+02:00 Maggio 26th, 2013|creativity|0 Comments