Paolo Fabrizio

Home/Paolo Fabrizio
Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Come compilare il vostro profilo #LinkedIn in 3…

Come compilare il vostro profilo #LinkedIn in 3 mosse http://t.co/SuoLqk2qYz Paolo FABRIZIO (@Pfabr)May 21, 2013 LinkedIn: 3 tips for building a better profileRecently, this blog offered a "how-to" on spring-cleaning your resume. Like that document, your LinkedIn profile should constantly evolve along with your experience and interests. Frequent updates keep the content current, and new [...]

By | 2013-05-21T09:13:26+02:00 Maggio 21st, 2013|LinkedIn|0 Comments

7 Points to check if your #website is really…

7 Points to check if your #website is really mobile optimized http://t.co/buwDJvnzZZ Paolo FABRIZIO (@Pfabr)May 21, 2013 Mobile Optimized Website ChecklistIs your website mobile optimized? By making sure your website is ready for the mobile traffic already visiting, you'll want to review these 7 points to give users the best experience. Mobile responsive When a [...]

By | 2013-05-21T08:47:49+02:00 Maggio 21st, 2013|website|0 Comments

Did you know that about 46% of online users rely…

Did you know that about 46% of online users rely on #SocialMedia to make a purchase decision? http://t.co/U9gntGi4zS Paolo FABRIZIO (@Pfabr)May 21, 2013 18 Fresh Stats About the Current State of Social Media MarketingAt some point or another, we've all heard people spout off about the "death" of social media. One day someone announces a [...]

By | 2013-05-21T06:54:31+02:00 Maggio 21st, 2013|SocialMedia|0 Comments

3 Simple Ways to Measure Your Social Media Results

3 Strategies to Measure Your Social Media | Social Media ExaminerAre you looking for better ways to measure your social media activities? Do you know if your social media efforts are worthwhile? Social media measurement is one of the most frustrating challenges business face. In this article I’ll show you three simple measurement strategies that can [...]

By | 2013-05-20T12:00:30+02:00 Maggio 20th, 2013|Non categorizzato|0 Comments

SocialCRM e banche ‘dirette’ in Italia

Sean MacEntee via photopin cc Le banche dirette in pole position neI Social CRM 1/3 Banche, 1/3 Social Media, 1/3 Italia è un cocktail di successo? Per ora NO.Eppure vi sono segnali di cambiamento. Proviamo a shakerare meglio...Penserete: "Paolo, non avrai bevuto qualche cocktail (di successo) di troppo?"Ebbene no. Non oggi :-).Qualche giorno fa abbiamo [...]

By | 2013-05-20T11:00:43+02:00 Maggio 20th, 2013|SocialCRM, SocialMediaScrum|0 Comments