Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Did you know that about 46% of online users rely…

Did you know that about 46% of online users rely on #SocialMedia to make a purchase decision? http://t.co/U9gntGi4zS Paolo FABRIZIO (@Pfabr)May 21, 2013 18 Fresh Stats About the Current State of Social Media MarketingAt some point or another, we've all heard people spout off about the "death" of social media. One day someone announces a [...]

By | 2013-05-21T06:54:31+02:00 Maggio 21st, 2013|SocialMedia|0 Comments

3 Simple Ways to Measure Your Social Media Results

3 Strategies to Measure Your Social Media | Social Media ExaminerAre you looking for better ways to measure your social media activities? Do you know if your social media efforts are worthwhile? Social media measurement is one of the most frustrating challenges business face. In this article I’ll show you three simple measurement strategies that can [...]

By | 2013-05-20T12:00:30+02:00 Maggio 20th, 2013|Non categorizzato|0 Comments

SocialCRM e banche ‘dirette’ in Italia

Sean MacEntee via photopin cc Le banche dirette in pole position neI Social CRM 1/3 Banche, 1/3 Social Media, 1/3 Italia è un cocktail di successo? Per ora NO.Eppure vi sono segnali di cambiamento. Proviamo a shakerare meglio...Penserete: "Paolo, non avrai bevuto qualche cocktail (di successo) di troppo?"Ebbene no. Non oggi :-).Qualche giorno fa abbiamo [...]

By | 2013-05-20T11:00:43+02:00 Maggio 20th, 2013|SocialCRM, SocialMediaScrum|0 Comments

#Pinterest lancia nuovi “Pin descrittivi” grazie…

#Pinterest lancia nuovi "Pin descrittivi" grazie alle partnership: http://t.co/CeYWUMLv0K Paolo FABRIZIO (@Pfabr)May 20, 2013 #Pinterest lancia nuovi "Pin descrittivi" grazie alle partnershipPinterest just got an upgrade that could make it easier for users to gather information by navigating in its site. Instead of exclusively linking back to the original source, pins from certain brands will [...]

By | 2013-05-20T09:31:48+02:00 Maggio 20th, 2013|Pinterest|0 Comments

#SocialCustomers: engaged vs. not engaged…

#SocialCustomers: engaged vs. not engaged followers' habits http://t.co/tjps6vmC6M Paolo FABRIZIO (@Pfabr)May 20, 2013 How much is an engaged social customer worth?Last year an employee was sued for taking the Twitter followers he'd amassed with him when he left his company. The case focused attention on just how much a Twitter follower was worth. Suffice to [...]

By | 2013-05-20T08:49:03+02:00 Maggio 20th, 2013|SocialCustomers|0 Comments