Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

SocialCRM e banche ‘dirette’ in Italia

Sean MacEntee via photopin cc Le banche dirette in pole position neI Social CRM 1/3 Banche, 1/3 Social Media, 1/3 Italia è un cocktail di successo? Per ora NO.Eppure vi sono segnali di cambiamento. Proviamo a shakerare meglio...Penserete: "Paolo, non avrai bevuto qualche cocktail (di successo) di troppo?"Ebbene no. Non oggi :-).Qualche giorno fa abbiamo [...]

By | 2013-05-20T11:00:43+02:00 Maggio 20th, 2013|SocialCRM, SocialMediaScrum|0 Comments

#Pinterest lancia nuovi “Pin descrittivi” grazie…

#Pinterest lancia nuovi "Pin descrittivi" grazie alle partnership: http://t.co/CeYWUMLv0K Paolo FABRIZIO (@Pfabr)May 20, 2013 #Pinterest lancia nuovi "Pin descrittivi" grazie alle partnershipPinterest just got an upgrade that could make it easier for users to gather information by navigating in its site. Instead of exclusively linking back to the original source, pins from certain brands will [...]

By | 2013-05-20T09:31:48+02:00 Maggio 20th, 2013|Pinterest|0 Comments

#SocialCustomers: engaged vs. not engaged…

#SocialCustomers: engaged vs. not engaged followers' habits http://t.co/tjps6vmC6M Paolo FABRIZIO (@Pfabr)May 20, 2013 How much is an engaged social customer worth?Last year an employee was sued for taking the Twitter followers he'd amassed with him when he left his company. The case focused attention on just how much a Twitter follower was worth. Suffice to [...]

By | 2013-05-20T08:49:03+02:00 Maggio 20th, 2013|SocialCustomers|0 Comments

#SocialMedia: are you overwhelmed by information…

#SocialMedia: are you overwhelmed by information overload? http://t.co/dvcQQ6h6wx Paolo FABRIZIO (@Pfabr)May 20, 2013 Social Media: The True ImpactWe spend a lot of time talking about how to make social media work for business and what kind of marketing targets social media users. But we don't often take a step back and see the true impact [...]

By | 2013-05-20T08:42:05+02:00 Maggio 20th, 2013|SocialMedia|0 Comments

10 foundation steps to build your solid-rock #Blog…

10 foundation steps to build your solid-rock #Blog http://t.co/dAr8VieA3B Paolo FABRIZIO (@Pfabr)May 20, 2013 The 10 Step Framework for Building a Blog with Big Foundations | Jeffbullas's BlogIf you are serious about turning a blog into income and then your business, then laying the right foundations is important. It means sitting down and doing some [...]

By | 2013-05-20T07:27:12+02:00 Maggio 20th, 2013|Blog|0 Comments