Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Il mio post ‘patto in deroga per assumere un…

Il mio post 'patto in deroga per assumere un #SocialMedia specialist' http://t.co/GOGU00Lfww Buona lettura! Paolo FABRIZIO (@Pfabr)April 11, 2013 'Patto in deroga' per assumere un Social Media SpecialistLo so, molti di voi stanno per salpare con la vostra azienda verso l'arcipelago dei Social Networks. Bene, anzi, dipende... dipende dal vostro grado di consapevolezza di questo [...]

By | 2013-04-11T10:47:21+02:00 Aprile 11th, 2013|SocialMedia|0 Comments

#Twitter Business strategy tips & etiquette…

#Twitter Business strategy tips & etiquette http://t.co/HPg81225sx Paolo FABRIZIO (@Pfabr)April 11, 2013 How To: Twitter For Business StrategyHow To: Twitter For Business Strategy Before you tell me I don't know what I am talking about, please read the Headline: Twitter For Business. Not Twitter for social gain. If you are looking for how to use [...]

By | 2013-04-11T07:40:36+02:00 Aprile 11th, 2013|Twitter|0 Comments

5 reasons to use #SocialMedia in your sales…

5 reasons to use #SocialMedia in your sales process http://t.co/ZVtGkvDSz8 #SMM Paolo FABRIZIO (@Pfabr)April 11, 2013 5 Reasons to Use Social Media for SellingSurprisingly I see much written about social media marketing: spreading brand awareness, reaching target groups, pushing out promotions, even efficient customer service. But one thing that is seldom discussed is the use [...]

By | 2013-04-11T07:32:15+02:00 Aprile 11th, 2013|SMM, SocialMedia|0 Comments

New #Facebook emoticons + status update: are we…

New #Facebook emoticons + status update: are we all getting much too lazy? http://t.co/FBwv4OkyHt Paolo FABRIZIO (@Pfabr)April 10, 2013 Facebook Confirms Addition Of Emoticons, Actions To Status Updates - AllFacebookFacebook officially confirmed that it will roll out the addition of emoticons and actions in status updates, which many users already have access to, saying that [...]

By | 2013-04-10T22:36:21+02:00 Aprile 10th, 2013|Facebook|0 Comments