Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Pinterest cambia faccia, ma manca ancora…

Pinterest cambia faccia, ma manca ancora l'interazione tra utenti. #SocialMediaScrum http://t.co/vtXYrKxbuL via Paolo FABRIZIO (@Pfabr)March 21, 2013 Pinterest cambia faccia, ora è una macchina da soldi (potenziale)Tag: pinterest web analytics pinboard Pinterest restyling Nel mondo social è periodo di grandi ristrutturazioni. Dopo il maquillage di Google+ e gli interventi trasversali operati da Facebook , oggi [...]

By | 2013-03-21T23:18:19+01:00 Marzo 21st, 2013|SocialMediaScrum|0 Comments

Boost your believability and credibility with…

Boost your believability and credibility with customers testimonials. Amplify it thru Social Media! #SocialCRM http://t.co/CcV5MzwGeo Paolo FABRIZIO (@Pfabr)March 21, 2013 Leveraging Customer Testimonials with Social Media | Business 2 CommunityPopular Today in Social: Reviews and testimonials say it all. They establish believability, credibility and a sense of security. So why not leverage your customer feedback [...]

By | 2013-03-21T21:39:30+01:00 Marzo 21st, 2013|SocialCRM|0 Comments

7 key market points: defining strategies rather…

7 key market points: defining strategies rather than tactics. #SM http://t.co/K0qVFPOCFP Paolo FABRIZIO (@Pfabr)March 21, 2013 How to Evaluate a Market StrategyEvery firm has something that it calls a market strategy. Unfortunately, many market strategies are ineffective and almost guarantee failure. Market strategies that really work always have the following characteristics: 1. They are strategic [...]

By | 2013-03-21T21:32:33+01:00 Marzo 21st, 2013|SM|0 Comments

Food + visual SM = ROI http://t.co/x7XdNBLqrD

Food + visual SM = ROI http://t.co/x7XdNBLqrD Paolo FABRIZIO (@Pfabr)March 21, 2013 Coupons.com Acquires Pinterest-Like Recipe & Meal Planning Service KitchMeDigital coupon giant Coupons.com is today announcing that it has acquired San Francisco-based KitchMe, a startup offering recipe saving, meal planning and shopping lists, in a visual interface. The KitchMe application is now available online [...]

By | 2013-03-21T16:06:29+01:00 Marzo 21st, 2013|Non categorizzato|0 Comments