bal·ance Noun: An even distribution of weight enabling someone or something to remain upright and steady. Verb: Keep or put (something) in a steady position so that it does not fall. Many entrepreneurs I know stay in hot pursuit of an elusive way of living called “balance”.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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